Technology Operations Lead

About Sherpa

Sherpa° is a pioneering force in the travel industry, dedicated to simplifying the complex world of travel documentation for travelers and partners alike. As an independent resource, Sherpa° is not affiliated with any government agency, ensuring unbiased and comprehensive support.

With a focus on innovation and customer satisfaction, Sherpa° offers a range of products and solutions designed to enhance the travel experience. From eVisas and travel requirements to health declarations and more, Sherpa° provides personalized information based on travelers' nationality and destination, reducing planning anxiety and improving conversion rates.

Proudly made with ❤️ in Canada, Sherpa° is committed to connecting the world and ensuring travelers can move freely and confidently. With Sherpa° as your guide, you can navigate the complexities of travel documentation with ease and focus on what truly matters – the joy of travel.

Our Product

For partners, Sherpa° opens up new ancillary revenue streams by offering seamless integration of eVisas, eTAs, and ESTAs directly into the booking flow. This not only improves the customer journey but also helps partners manage risks and reduce operational costs.

At the heart of Sherpa's offerings is its robust API, which encompasses an extensive database of passport and visa requirements, border procedures, and other travel-related information. Additionally, Sherpa° provides embeddable widgets and a white-label WebApp for a customizable and user-friendly experience.

About The Role

The Technology Operations Lead at Sherpa° will play a critical role in driving the effectiveness of our Operations through Technology. You will lead initiatives to enhance our tools, systems, and processes, ensuring they meet the needs of our team, and exploring the cutting edge of technology including Artificial Intelligence. As a visionary with a strong IT background, you will spearhead projects that improve user experience, optimize processes, and leverage technology to elevate our product and service delivery.

Responsibilities

• Lead the planning, implementation, and management of technology that enhances operational effectiveness with Cloud computing, Generative Artificial Intelligence, and whatever new paradigm comes next.
• Ensure compliance with industry regulations and best practices in travel technology (i.e. SOC2 Type 2, GDPR, ISO 27001).
• Provide training and support to team members on technologies and processes.
• Maintain and administer technology systems.

What We’re Looking For

• Leadership and Vision: Drive the strategic direction for technology operations, ensuring alignment with Sherpa's mission and business objectives.
• Eye for Experience: Collaborate with vendors and team to create seamless digital experiences that improve operational effectiveness and create new capabilities.
• Feedback Loop: Work closely with cross-functional teams to gather insights, requirements, and feedback, ensuring comprehensive integration of team needs into our technology.

Requirements

• 5+ years of experience in information technology, systems administration, or related fields.
• Proven experience in leading IT implementation projects, especially including Generative Artificial Intelligence.
• Excellent communication and interpersonal skills, capable of engaging stakeholders at all levels and managing projects to a deadline.
• Evaluate, select, and implement new technologies that align with business objectives
• Lead the implementation, integration, and management of enterprise applications with our identity provider (Okta)
• Establish and maintain SSO architecture using SAML and SCIM for seamless user provisioning and deprovisioning
• Create and enforce IT policies, standards, and procedures that enhance security while supporting business agility
• Develop and manage the IT budget, ensuring cost-effective technology investments
• Experience and firm understanding of tools like Rippling, HubSpot, Zapier, Gsuite, and Google Cloud Platform is a plus.

Benefits

You’ll be part of a close-knit global team committed to helping you do your best work and develop your full potential.

People first

We care about the people that work with us. That’s why we offer a generous compensation and benefits package so you can care for yourself and your family.

• Competitive salary 💸
• Annual employee options program 📈
• Unlimited vacation with a minimum of four weeks 🏖️
• Unlimited health and wellness days 👩‍⚕️
• Parental leave 👨‍👩‍👦‍👦
• Health and dental benefits from day one 🦷
• Learning and development opportunities 🏫

Work from anywhere

We believe we’re happier and more productive when work can flex with our lifestyle and ambitions. Through our substantial investment in collaborative tools and processes, you can work from home, a co-working space or even a camper van. You choose.

• Home office allowance, so you have the best tools to be productive
• Monthly co-working allowance for in-person connections
• Mobile phone allowance

Stay connected

Strong relationships are critical to our team’s success. We strive to create moments where our team can connect and build memories.

• Annual team offsite
• Cool swag to flaunt the brand

In accordance with pay transparency regulations, the expected salary range for this role is $60,000 CAD to $75,000 CAD. The starting base pay will depend on various factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.