Senior Salesforce Administrator
Offer summary
Qualifications:
5+ years of experience supporting the Salesforce platform, Certified Salesforce Administrator and/or Certified Salesforce Platform App Builder, Strong knowledge of Lightning interface and Flow Automation, Excellent communication skills and a strong customer service mindset..Key responsabilities:
- Drive platform governance and liaise with stakeholders for change management.
- Manage user and license management, including setup and permissions.
- Identify and gather requirements to translate into scalable solutions.
- Contribute to the platform roadmap and support QA and User Acceptance Testing.
Job description
THE CHALLENGE
There are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continue to evolve and expand, and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the business's growth demands.
You will be joining a highly visible team that serves as the backbone for the revenue engine and contributes to shaping our technology strategy and delivering profitable business outcomes.
We are looking for someone who thrives in a fast-paced and collaborative environment, loves problem-solving, builds for scale, and wants to join our team.
THE TEAM
The GTM Business Systems Team is responsible for providing thoughtful solutions to solve our stakeholders' challenges. We are passionate about GTM tools and align ourselves as the trusted advisor to our business and specifically to our stakeholders. Our focus goes beyond the day-to-day support of user requests and platform management and reaches into being proactive in thought leaders in which tools Eventbrite should leverage and how they should be leveraged to support our Go-To-Market strategy.
THE ROLE
The Senior Salesforce Administrator will have a deep understanding of our current setup and business objectives, and proactively identify opportunities for optimization. They will drive platform governance, liaise with stakeholders, and assist with change management as solutions are assessed, implemented, and, when necessary, not implemented. They will translate technical information into stakeholder terms, and clearly explain design options and the potential impact.
- All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Sandbox environment management
- Experience with basic Triggers/Apex Code
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Manage integrations with third-party tools and applications to ensure seamless data flow and connectivity with Salesforce (ex: Hubspot, ZoomInfo, Gong, Ambition, Groove)
- Understand data management to improve Salesforce data quality and the impact to the platform and end users.
- Proactive system maintenance, including Security & User Reviews, Release Updates, analyze system gaps, troubleshoot issues, and implement solutions to enhance efficiency, data cleanliness, and reporting measures.
- Contribute to the platform roadmap and define priorities, liaising with stakeholders.
- Platform support/management of other applications that integrate with Salesforce or support the GTM Teams (Hubspot, Genesys, Groove, etc.)
- Address Production Support Requests, including bugs and enhancements
- Gain a deep understanding of Eventbrite’s Salesforce configurations, integrations and GTM Tech Stack.
- Support QA, testing, and User Acceptance Testing.
- Be active within the Salesforce Community and remain up to date on the latest features and functionality.
THE SKILLSET:
- 5+ years of experience supporting the Salesforce platform
- Certified Salesforce Administrator and/or Certified Salesforce Platform App Builder
- Experience with Salesforce (Sales Cloud, Service Cloud) and connected apps
- Experience supporting other GTM Tools (HubSpot, Groove, Churnzero, Conga, Docusign, etc.)
- Strong knowledge of Lightning interface and Flow Automation
- Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language
- Understanding of business analysis and the ability to document processes and technical functionality
- A strong customer service mindset and desire to help solve problems
- Familiarity with Agile methodologies
BONUS POINTS:
- Certified Salesforce Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant
- Knowledge of JIRA & Confluence
- Resourceful, self-motivated, and able to be successful in an entrepreneurial team-based environment
PAY TRANSPARENCY
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.
ABOUT EVENTBRITE
At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.
Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.
Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
BENEFITS
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
EQUAL OPPORTUNITY
At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.
If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
Required profile
Experience
Other Skills
- Customer Service
- Communication
- Problem Solving
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