Revenue Operations Manager

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is seeking a data-driven and results-oriented Revenue Operations Manager to optimize the quality and quantity of leads connecting with our sales agents—known internally as assignments. In this role, you’ll work cross-functionally with Marketing, Sales, Product, and the Revenue Operations Systems team to design and execute strategies that drive efficiency throughout Kin’s acquisition funnel. You’ll also collaborate with Sales Directors to uncover opportunities for improvement, refine processes, and enhance sales agent productivity.

A day in the life could include: 

• Designing and running A/B tests to improve assignment rates for specific lead segments.

• Partnering with Sales leaders to rework lead routing processes to maximize conversion rates.

• Drafting and presenting narrative memos to senior leadership on assignment performance and opportunities.

• Managing and coaching a team of analysts to execute Revenue Operations initiatives.

• Optimizing a decline monetization funnel to identify and unlock value from non-converting leads.

I’ve got the skills… but do I have the necessary ones?

• Experience: 3–5 years in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, Operational Finance, or similar roles.

• Analytical Skills: Data-driven mindset with the ability to use insights to inform creative, effective solutions.

• Communication: Strong written and verbal communication skills to effectively collaborate and present to stakeholders.

• Technical Proficiency: Experience using BI tools such as Looker, Tableau, or PowerBI.

Bonus Points:

• Experience in a hypergrowth environment where adaptability and fast problem-solving are essential.

• Prior work with Sales organizations, especially in tech or high-growth industries.

Oh, and don’t worry, we’ve got you covered! 

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.  

• In addition to these benefits, we also are excited to offer the following: 

  • Competitive salary and equity  

  • 401K with company match of up to 4%  

  • Flexible PTO for exempt employees, along with 8 company-observed holidays 

  • A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents 

  • Continuing education and professional development opportunities

Kin will accept applications for the role until February, 24th, 2025

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.