Marketing Operations Manager

Description

 Who is COMC?
It's a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and fun to collect!

Job Description
COMC is looking to hire a Marketing Operations Manager. This person will be responsible for managing and optimizing the overall marketing technology stack, building out marketing automations, tracking and reporting on key metrics, and supporting the department’s project tracking platform. The Marketing Operations Manager is an individual contributor reporting to the Director of Marketing.

The ideal candidate will be collaborative with strong communication skills and an exceptional attention to detail. They are a proven problem solver with an analytical mindset who thrives in a demanding, fast, and ever-changing environment.

Job Responsibilities
•    Maintain and optimize COMC’s Customer Engagement Platform (Klaviyo) for seamless customer acquisition and engagement. 
•    Create and manage automated flows, lists, and segmentation in Klaviyo to increase efficiency and personalize customer communications.  
•    Grow and evolve Klaviyo to accommodate additional user fields and data, collaborating with COMC’s product and engineering teams to capture activity datapoints on COMC.com and in mobile applications. 
•    Utilizing Klaviyo in conjunction with other key martech platforms such Google Analytics, Google Tag Manager, Google Search Console, and Google Merchant Center, ensure end-to-end tracking and attribution from acquisition to customer stage and analyze ongoing usage of COMC.com. 
•    Support Growth Marketing Manager by optimizing paid media campaigns and audience targeting. 
•    Monitor, analyze, and report on performance metrics, identifying and recommending opportunities for improvement. 
•    Build out reporting dashboards based upon marketing KPIs and other audience insights for use by members of the Marketing Team, Director of Marketing, VP of Sales & Marketing, and Executive Leadership Team. 
•    Optimize setup of the marketing team’s project tracking system Monday.com, creating automations and optimizing organization to enhance collaboration and create efficiencies for team members.   
•    Uphold COMC values, quality standards, and exemplify C.A.R.D. culture.
•    Be a willing and collaborative partner to support all areas of the organization.
•    Maintains a high level of confidentiality.
•    Perform other duties as assigned.

Qualifications

Job Qualifications 
•    3 - 5 years of digital marketing experience.
•    High School Diploma/GED required. Bachelor’s degree in design or a related field of study is preferred.
•    Prior experience administering as well as supporting marketing teams within a CRM/CEP/CDP environment (e.g. Klaviyo, HubSpot, Salesforce Marketing Cloud, Pardot, Marketo).
•    Track record of building cross-platform marketing automations in CRM/CEP/CDPs or via automation services such as Zapier.
•    Strong understanding of and experience with core digital marketing platforms, including but not limited to email marketing, SMS marketing, social media, Search Engine Marketing (SEM), Search Engine Optimization (SEO), and Content Management Systems (CMS) such as WordPress.
•    Experience in setting up custom marketing events and advanced tracking using systems such as Google Analytics and Google Tag Manager.
•    Strong facility with analytics, having developed custom reports and dashboards to track performance, lifecycle attribution, and ROI.
•    Excellent organizational, interpersonal, and administrative skills.
•    Ability to identify long term trends in data.
•    Great communication skills.
•    Strong project management skills.

Additional Qualifications
•    Experience with or interested in learning about the trading card industry.
•    Knowledgeable about professional sporting industry (NBA, NFL, MLB, including Hockey and Soccer etc.) 
•    Knowledge in the non-sports card industry (Marvel, Entertainment, Trading Card Games, Pop Culture).

Work Location
Preferred Location – Washington State
Opportunity for Remote work – Yes, anywhere in the United States
 
Benefits Offerings
•    A competitive salary 
•    Employer provided Free Medical, Base Dental and Vision plans 
•    Paid Time Off up to nearly 4 weeks per year 
•    401 (K) Program with 100% Company Match 
•    Employer provided LTD and Life Insurance 
•    STD for employees outside of Washington State 
•    Employee discount on COMC.com 
•    Employee Assistance Program 
•    Legal Library Access

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.
While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care. The position requires the ability to lift up to 15 lbs.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace were people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

Job Type: Full-time
Pay: From $85,000-95,000