Cloud Operations Engineer

Who we are

iTMethods has grown to become a market leader in enabling Enterprise DevOps.  Our Managed DevOps SaaS Platform enables global enterprises to securely integrate, migrate, and modernize their complex, multi-cloud, multi-vendor DevOps environments leveraging our partnerships with industry leaders like: Atlassian, CloudBees, GitHub, GitLab, Sonatype and Jenkins.  iTMethods helps companies build better software, faster and more securely.  We play a critical role in helping organizations capitalize on their growth opportunities by using DevOps to accelerate their pace of innovation.

We're a Canadian company with headquarters in Toronto and have a flexible work policy that will allow us to grow our team remotely.  We offer the excitement and agility of a start-up and the security of a profitable, well-established company serving fortune 500 clients.  Every day, everyone at iTM strives to be an active part of the best DevOps platform and delivery teams our clients have ever worked with.  We ask for your ideas, expertise, and commitment.  In return, we give you access to intelligent people, an opportunity to further your knowledge, and the chance to build innovation for the real world.

The Opportunity

Reporting to the Director of Platform Operations, we are adding a Cloud Operations Engineer to the team. In this position, you will play a critical role in eliminating vulnerabilities and optimizing uptime for our  enterprise clients by implementing resilient and robust solutions leveraging automation for fault detection and a laser focus on automatically recovering when a fault is detected and continuously looking to deploy solutions which avoid previously identified faults from being generated.

Responsibilities

• Address root causes and identify solutions. You will focus on problem-solving, automation, and ensuring a sustained focus on engineering. You will:
  • Architect and implement monitoring alarms and logging solutions.
  • Identify issues proactively, and mitigate them to improve the customer experience.
  • Audit, test, and review solutions to ensure we deliver a resilient, monitored, highly secure, and complete solution.
• Demand forecasting and capacity planning. You will create and maintain good visibility of the demand for AWS resources, planning, and usage. You will plan and execute efficient use of resources.
• Optimize through automation. You will eliminate manual, repetitive, tactical solutions with no enduring value. You will implement automation for a more sustained and scalable solution, services, and processes, contributing to the continuous improvement of all operations to efficiently manage and maintain deployments.
• Plan and deploy upgrade, configuration changes and security patches.
• Drive continuous improvement. You will research and implement best practices in DevOps. You will explore and evaluate new and emerging software tools and technologies.
• Be on call on a rotation basis.
• Take ownership of not only your deliverables but the platform and drive resiliency on the platform as per an SRE mindset.
• Be hands-on. You will:
  • Assist in the configuration and support of customer environments.
  • Code deployments, optimization, and various tools.
  • Troubleshoot and resolve escalated software and infrastructure-related issues and challenges, acting as a customer-facing escalation point.
  • Review new tools and software prior to implementation.

Qualifications

• Education/qualifications and experience You have a Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, and preferably certification in AWS, Ansible and Terraform and have worked on DevOps tools Git and Jenkins
• Exceptional communication and problem solving skills
• Have worked with collaboration tools like Jira, Confluence and Jira ServiceDesk
• You’re driven, collaborative and motivated. You thrive on developing solutions to open-ended business problems.
• Ability to write code.
• Passion for automation and efficiency.
• Ability to work autonomously and as part of a team.

Our Commitment to You

• Flexible work environment
• Competitive compensation and benefits package
• Learning and Development
• Career Progression
• Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed

Join us

Apply here or learn more on our website, Medium or LinkedIn.

iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.