Field Service Specialist

Prescott's, Inc is a leading company in the medical device industry, dedicated to providing high-quality equipment and exceptional service to healthcare professionals. We specialize in the distribution and refurbishment of advanced surgical instruments, including anesthesia machines and other crucial medical equipment. At Prescott's, Inc, we value innovation, efficiency, and patient care, and we strive to support our clients in delivering the best medical services possible.

As a Field Service Specialist, you will play a pivotal role in our operations by providing on-site technical support, maintenance, and repairs for our anesthesia machines. This includes cold calling, prospecting, and selling Capital equipment. This position is ideal for someone who enjoys sales and service with a passion for medical technology. This role will be covering Texas and surrounding areas. You will be calling upon surgery centers, hospital operating rooms, and physicians’ offices for surgical operating equipment needs.

You will be responding to PM (annual preventative maintenance) and service calls for various issues to ensure the anesthesia equipment is compliant, and in working order. Service calls will include preventative maintenance, repairs, parts replacement, in-service training, troubleshooting in person or over the phone to get the unit back up and running with minimal down time. You will be responsible for ordering parts and keeping trunk stock in order to complete repairs.

In addition, you will be responsible for establishing new relationships with customers, while maintaining the existing book of business. You are expected to grow the company footprint with the various states using strong interpersonal skills, high level customer service, and networking within the territory.

Each sale will require time spent in surgery supervising the use of the equipment and ensuring physician satisfaction.

Key Responsibilities

• Install, maintain, and repair anesthesia machines at customer sites.
• Conduct preventative maintenance based on manufacturer guidelines.
• Using tools on a daily basis, utilizing the full spectrum of manual hand and power tools to complete repairs. Responding to multiple service calls per day/week.
• Troubleshoot and resolve technical issues in a timely manner.
• Generate new sales opportunities to grow our presence within the territory
• Set up meetings and presentations with decision makers at various call points to increase overall sales and service within the territory. Call points include biomeds, surgeons, OR managers, OR directors, supply chain, materials managers.
• Build and maintain relationships with clients, understanding their equipment needs.
• Service all anesthesia machines within the territory to ensure they are running up to OEM specifications.
• Maintain accurate records of services performed, including equipment maintenance logs, document and write-up full service reports.
• Work closely with internal teams to provide feedback on product performance and areas for improvement.
• Drive to service calls, sales meetings, cold calls.
• Job requires 60% travel with overnights.

Requirements

Qualifications

• High School Diploma or equivalent; technical degree or certification in biomedical engineering or related field preferred
• 0-2+ years sales experience; outside sales/field role preferred
• Comfortable with manual and hand tools
• Strong mechanical and electrical troubleshooting skills.
• Ability to learn new technologies quickly and effectively.
• Excellent communication and customer service abilities.
• Ability to work independently and manage a flexible schedule.
• Basic computer skills, familiar with diagnostic and maintenance software.
• Valid driver's license with a clean driving record.
• Must be able to pass a background check and drug screen.
• Physical ability to lift and carry equipment up to 40 pounds.

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including vacation, medical, dental, and vision coverage, as well as a 401K plan with company matching, life insurance, long term and short disability, accident insurance, critical illness, and hospital indemnity. But we don't stop there – we're committed to your continuous learning and development, offering opportunities for training, workshops, and certifications. Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.

Company car or car allowance, daily per diem, company cell phone, will also be provided for this position.