Offer summary

Qualifications:

Degree in computer science or a related field., Experience with VMware/Veeam and SharePoint., Proficiency in Microsoft 365 and Active Directory/Entra ID., Familiarity with Confluence, JIRA Software, and JIRA Service Desk..

Key responsabilities:

Administer and manage cloud services for Atlassian products including Jira and Confluence.

Customize and configure Jira Service Desk projects and workflows.

Create and manage Jira reports and dashboards for project tracking.

Provide technical support and troubleshooting for Jira and Active Directory issues.

Red Clay Consulting leads utilities in digital transformation. Over the last twenty years, Red Clay has helped more than 300 utilities throughout the world evolve by improving operations and customer experiences. Our consultants provide expert guidance from a project’s conception to its post-production support. We focus on the industry’s leading software Oracle Utilities and are a Gold Level Member of the Oracle Partner Network. Red Clay takes great pride in our stellar reputation throughout the industry – a reputation built on training, experience, teamwork, and commitment to the client. Red Clay is dynamic company of engaged individuals eager to grow and contribute. Our employee-centric and award-winning culture focuses on collaboration and community and provides ongoing opportunity for development and career growth. Our core values – Achieve excellence together. Embrace and drive change. Exceed expectations. Invest in relationships. And, enjoy the journey – inform every aspect of how we operate. Visit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees, and our company.

Job description

The Jira Senior Consultant is responsible for cloud administration, configuration, and management of the Jira platform. This role focuses on ensuring Jira is optimized for efficient project management and collaboration and provides support for other IT services such as Active Directory, laptop support, and Microsoft 365.

As Jira Senior Consultant, you will:

Be responsible for cloud administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).

Customizing and configuring Jira Service Desk projects, encompassing request types, screens, permissions, workflows for agents and customers, and portals. This includes icon logo branding, workflow customizations, SLA, automation, and more.