Consumer Protection Advisor

This is a remote position.

The Caribbean Business Enabling Environment Reform Activity (CBEE-R) is a three-year regional project in the Eastern and Southern Caribbean (ESC) that aims to assist 10 ESC countries to develop an improved enabling environment for resilient business and investment and engage the private sector in policy assessment, development, and implementation.  Those 10 ESC countries include the Bahamas, Barbados, Dominica, Grenada, Guyana, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, and Trinidad and Tobago. 

Creating an environment where more companies comply with regulatory requirements is an important goal for CBEE-R.  Preparing businesses to drive economic growth while operating in compliance with the Consumer Protection Act (CPA) is not only a legal imperative but also a strategic imperative for sustainable business success. By embracing consumer protection principles, businesses can build trust, foster innovation, and contribute to a thriving economy while safeguarding consumer interests.

In today's dynamic business landscape, sustainable growth is intricately linked with adherence to regulatory frameworks, particularly those safeguarding consumer rights. Grenada’s CPA stands as a cornerstone for fostering fair trade practices, ensuring consumer welfare, and fostering a healthy business environment. 

It is in this context that CBEE-R is supporting Grenada with a suite of activities to empower businesses for sustainable economic growth by ensuring compliance with the CPA.  In addition to this assignment, CBEE-R will support the development and production of two public service announcements to raise business awareness about the provisions of the CPA, their rights and responsibilities, and the implications of non-compliance; the development of a compliance framework tailored to the specific needs of businesses, encompassing policies, procedures and monitoring mechanisms to ensure adherence to the CPA; and facilitating collaboration between businesses and regulatory authorities on consumer protection issues.  

Objective 

The Consumer Protection Advisor will work with the Consumer Affairs Office, Ministry of Legal Affairs, Labour and Consumer Affairs to develop and deliver training to boost business awareness of the provisions of the CPA.  

This position is short-term, and the level of effort will be 45 days within a six-month period. The Consumer Protection Advisor will report to the CBEE-R Chief of Party.  

Job Description:   

The Consumer Protection Advisor will: 

Deliver five workshops, seminars and training programmes to businesses (namely, business owners, managers, compliance officers, and customer service representatives) to educate them about the provisions of the CPA, their rights and responsibilities, and the implications of non-compliance.

Specifically, the training events will increase awareness of consumer protection laws and regulations; equip businesses with strategies to ensure compliance with consumer protection standards; enhance understanding of consumer rights to improve customer service and business practices; and provide practical tools for managing consumer complaints and disputes effectively.

Qualifications 

The candidate shall have the following experience and qualifications: 

·       Bachelor’s degree in law, economics, social sciences, or any other relevant discipline;  

·       Minimum of five (5) years’ experience in developing and delivering training events;  

·       Demonstrated experience in providing guidance on consumer protection issues, especially to the private sector is preferred, but not required; 

·       Strong written and verbal communication skills;   

·       Good interpersonal skills and ability to work in a team in a collaborative manner;  

·       Demonstrated ability to interact effectively with private sector stakeholders; 

·       Effective coordination skills and an ability to work under pressure in a multicultural environment to complete multiple tasks and meet deadlines. 

Deliverables 

·       Detailed Work Plan detailing the consultant’s understanding of the assignment, approach to the assignment and timelines for completion. 

·       Five workshops, seminars and training programmes to at least 60 businesses (namely, business owners, managers, compliance officers, and customer service representatives) to educate them about the provisions of the CPA, their rights and responsibilities, and the implications of non-compliance.