Offer summary

Qualifications:

Proven experience in client success or customer support roles., Exceptional verbal and written communication skills., Strong organizational and time-management abilities., Proficiency in Google Workspace and project management tools..

Key responsabilities:

Serve as the first point of contact for agency owners and address inquiries.

Manage email correspondence and ensure timely follow-ups with clients.

Organize and coordinate client-focused events, including webinars and workshops.

Troubleshoot issues and improve the overall client experience.

Scale your operations effectively with our repository of trained and loyal international remote talent. Talent hackers is trusted by top executives & business owners as a reliable & cost-effective global remote hiring partner. Companies at every stage are facing the same problems: - High payroll costs - Wasted time & energy through the hiring process - Inconsistency in quality labor - Limited talent pool It's hard enough to justify labor costs, it's even harder to find quality talent. Most of the time you end up rolling your sleeves, wasting your valuable time, and attempting the following: - Source talent from freelancing sites - Attempt to hire in international jurisdictions - Or worse, do it yourself. Save yourself the headache. Let our team at Talent hackers save you from: - Wasting your time, instead of focusing on strategy & growth - Inconsistent results from freelance platforms - Misclassification risk through non-compliance with international employment laws. How we operate: - We source, vet, and onboard trained full-time "hackers" to scale your operations - We have the experience, we handle the ENTIRE interview process. You meet your new full-time "hacker" on day 1. Focus on the more important stuff. - Expect your "hacker" to start within 2-3 weeks after we begin our search. - We handle payroll, benefits, local compliance, HR services, & provide ongoing support - We have an unlimited ideal match guarantee. So, if your "hacker" leaves or you need a change, we will replace them at anytime, forever. At Talent Hackers, we offer affordability, reliability, & solutions. We believe every company should be able to higher quality talent without the burden of rising salaries & benefits. Discover why top corporations & industry leaders are sourcing from Nigeria over the Philippines. Learn more on our website.

Job description

This is a remote position.

Client Success and Support Specialist

We are seeking a proactive and organized Client Success and Support Specialist to provide exceptional client support, coordinate events, and foster community engagement. In this role, you will act as the main point of contact for clients, ensuring their success through personalized interactions, event organization, and effective problem-solving. Your attention to detail and ability to manage multiple tasks will enhance client satisfaction and contribute to a thriving community.

Core Tasks:

Serving as the first point of contact for agency owners, addressing inquiries and providing personalized support
Managing email correspondence and ensuring timely follow-ups to address client concerns
Troubleshooting issues, offering solutions, and improving the overall client experience
Preparing and distributing newsletters, updates, and other client communications
Organizing and coordinating client-focused events, including webinars and workshops
Managing event logistics such as RSVP tracking, reminders, and post-event follow-ups
Maintaining client schedules, booking calls and meetings, and tracking engagement opportunities
Handling a ticketing system to resolve support requests efficiently
Assisting in creating and managing templates, resources, and digital materials for streamlined communication
Ensuring clients are on track to achieve their goals through coaching and consulting services

Requirements

Must-Haves:

● Proven experience in client success, customer support, or a related role
● Exceptional verbal and written communication skills, with a focus on client satisfaction
● Strong organizational and time-management abilities
● Proficiency in Google Workspace and project management tools like Monday.com or similar platforms
● Ability to multitask and prioritize effectively in a dynamic, fast-paced environment
● A proactive, detail-oriented approach to solving problems

Nice-to-Haves:

● Experience in event coordination and community engagement
● Familiarity with the real estate media industry

Salary:

$600 - $800

Required profile