Product Lead - Operations

COMPANY OVERVIEW

Harbor Health is on a mission to disrupt the outdated US healthcare system. Leveraging a revolutionary payvidor model, we are creating an entirely new approach to care—one that delivers improved quality, reduced cost, greater access, and an exceptional experience. Our vision is supported by intelligent, anticipatory clinical systems and aligned benefits that place the member at the center. If you’re inspired by the opportunity to rebuild healthcare from the ground up with cutting-edge technology and a member-focused mindset, we want to hear from you!

POSITION OVERVIEW

We’re seeking a Product Lead of Operations to architect and execute operational strategies that will fuel Harbor Health’s ambitious growth. Reporting directly to the Chief Product Officer (and working closely with the Chief Operations Officer), this role demands a high-caliber individual who can translate the vision of our care model into day-to-day operations through technology. You will collaborate with Product, Engineering, Operations, Insurance, and Clinical teams to build a frictionless operating model that delivers world-class member experiences while also leveraging the best of our amazing clinical & operational teams. 

POSITION DUTIES & RESPONSIBILITIES

• Partner with Chief Product Officer to develop and own the product roadmap for Harbor Health’s operating model
• Obsess to ideate on products that drive enterprise OKRs, particularly around cost of care and member experience
• Drive day-to-day coordination with the engineering team, ensuring product deliverables meet timelines, quality standards, and stakeholder expectations
• Continuously evaluate emerging technologies to keep Harbor Health on the leading edge of healthcare innovation
• Communicate operations-related product strategy and performance to executive stakeholders
• Work with internal clinical & operational teams to solicit requirements, collaborate on implementation, and monitor long-term progress

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• 6–10 years of combined experience in healthcare technology, consulting, or related fields, with a track record of scaling operational products or platforms
• Proven success in product management within innovative healthcare organizations (e.g., Oscar, Carbon, Devoted, One Medical), with a strong understanding of payor-provider models.
• Expertise in operational workflows and process optimization, with hands-on experience leveraging data analytics for decision-making
• Experience implementing AI/ML solutions in healthcare or a similarly regulated environment.
• Exceptional cross-functional leadership skills, adept at unifying diverse teams around shared goals.
• Excellent written and verbal communication, especially with technical and executive audiences.
• This is a Remote role.

WHAT WE OFFER

• Transformational Impact: Be at the forefront of reimagining healthcare operations and payment models.
• Leadership & Ownership: Shape operational strategies in a dynamic, fast-paced environment with high autonomy.
• Collaborative Culture: Join a team that values innovation, integrity, and collective success.
• Competitive Compensation & Benefits: We reward top talent with robust pay, benefits, and growth opportunities.
• Remote Flexibility: Work from anywhere while staying closely connected to a mission-driven team.
• Inclusive Environment: We celebrate diverse perspectives and are committed to creating an equitable workplace.

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.