Spanish Bilingual Real Estate Foreclosure Caller (ZR_21027_JOB)

This is a remote position.

Mon - Fri 8 AM- 5 PM Los Angeles, CA time includes 1h unpaid break.

Job Description

As a Bilingual Real Estate Foreclosure Caller, you’ll play a pivotal role in our client’s mission to assist homeowners facing financial difficulties. This position offers a unique blend of real estate knowledge, customer service excellence, and the opportunity to make a meaningful impact on people’s lives. You’ll be at the forefront of client communication, utilizing your bilingual skills in English and Spanish to connect with a diverse range of homeowners. Your role will involve explaining complex situations with clarity and empathy, gathering crucial information, and guiding clients towards potential solutions. This fast-paced environment offers daily challenges and rewards, with the potential for growth as the company expands its operations.

Responsibilities

• Conduct high-volume outbound calls to homeowners facing foreclosure, communicating fluently in both English and Spanish
  
• Explain the foreclosure process with clarity and empathy, offering tailored assistance options to each potential client
  
• Gather and document essential information about homeowners’ situations and mortgage details using our state-of-the-art CRM system
  
• Identify opportunities to book appointments or transfer calls to specialized sales agents when appropriate
  
• Maintain a high level of customer service, treating each interaction with professionalism and compassion
  
• Meet and exceed daily call volume targets and conversion goals
  
• Stay updated on foreclosure laws, real estate trends, and company offerings to provide accurate and helpful information
  
• Collaborate with the legal and real estate teams to ensure comprehensive client support
  
• Participate in ongoing training to enhance your skills and knowledge in the real estate and foreclosure prevention fields
  

Requirements

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages
  
• Previous experience in sales, customer service, or a related field, preferably in a high-volume call center environment
  
• Strong phone presence with the ability to build rapport quickly and handle sensitive situations with empathy and professionalism
  
• Basic understanding of real estate or mortgage processes (preferred but not required)
  
• Proficiency in using CRM systems and other relevant software
  
• Ability to work full-time (35-40 hours per week) in a fast-paced environment
  
• Strong attention to detail and ability to multitask effectively
  
• Resilience and adaptability to handle challenging conversations and meet performance targets
  
• Passion for helping others and making a positive impact in people’s lives
  
• Willingness to learn and grow within a dynamic and expanding organization