Offer summary

Qualifications:

Minimum of one year of Loss Mitigation experience with a mortgage insurer or banking organization., High school diploma is required., Proficient computer skills and strong analytical abilities are essential., Familiarity with lending-related terminology, especially mortgage delinquency, is important..

Key responsabilities:

Conduct loan level reviews to ensure compliance with servicing requirements.

Handle multiple loan workout products and minimize company loss from foreclosure.

Address Mortgage Servicer questions and manage escalated files appropriately.

Provide department phone coverage and execute recovery processes, including preparing monthly reports.

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Mitigates losses through accuracy and adherence with MI policies and procedures, internal controls and regulatory guidelines. Responsible for reviewing and decisioning workout files and providing Mortgage Insurer decision to Mortgage Servicers. Manages all aspects of customer service to include: Responding promptly to customer inquiries through various channels. Obtain and evaluate all relevant information to handle customer requests both internal and external and troubleshoot customer problems of varying degrees and complexity. Must have strong interpersonal, customer service and communication skills.

RESPONSIBILITIES:
• Conduct loan level reviews to ensure Mortgage Servicer compliance with Enact servicing requirements.
• Handle multiple loan workout products on mortgage-insured loans as governed by departmental, legal and investor guidelines.
• Minimizes company loss from foreclosure using both retention and liquidation loss mitigation options
• Accurately underwrites the borrower financial information to determine eligibility under applicable guidelines.
• Addresses any Mortgage Servicer questions or issues. Handles escalated files appropriately by providing an articulate and complete response
• Develops a good understanding of the loss mitigation departments’ policies and procedures
• Develops a good understanding and working knowledge of various computer-based programs and common business software
• Provide department phone coverage and escalates calls to the appropriate Enact team members as may be applicable
• Executes recovery processes. Reviews and prepares all accounts and prepares monthly report.
• Maintain relationships with and provide appropriate recovery documents to third party collection vendors per Service Level Agreement (SLA).
• Administration of custom cost reduction processes.
• Conduct Servicer performance touch points and follow up
• Performs other duties, and projects as assigned

BASIC QUALIFICATIONS:
• Minimum of one year of Loss Mitigation experience with an established mortgage insurer or mortgage banking organization. We will consider other relevant or similar experience.
• High school diploma (required)
• Proficient computer skills
• Strong analytic and analysis skills
• Strong negotiation skills
• Organization and attention to detail
• Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.
• The ability to safeguard confidential customer and company information.
• The ability to follow instructions but work with minimal direct supervision.

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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