Offer summary

Qualifications:

BSEE or similar Technical Degree or relevant work experience, 8+ years of telecommunications industry experience, Strong knowledge of Data Networking, Carrier Ethernet, IP/MPLS, and routing protocols, Excellent verbal and written communication skills, along with strong problem-solving abilities..

Key responsabilities:

Serve as the primary technical contact for customers regarding advanced IP network solutions

Assist customers with lab certification, product introduction, and migrations

Develop test plans and coordinate product acceptance testing

Manage customer requests and track product deliverables while communicating issues to regional teams.

Job description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How Will You Contribute:

Customer-facing senior technical team representative focused on Tier 1 IP network solutions. This position requires a very strong understanding of Ciena Solutions and customer applications. It is a highly technical role, providing post-sales support of Ciena products. This SME will be responsible for providing assistance to customers and other Ciena regional engineers performing technical tasks, including development of test plans, lab proof of concepts, demos and software upgrades. Must be able to gather and understand solution requirements, work with internal organizations to develop strategies, solutions and technology options to present to customers.

The Must Haves:

Support the customer in their daily activities (e.g., lab certification, product introduction, migrations)
Thoroughly engineer Ciena solutions for advanced customer applications across Tier 1 networks
Serve as expert technical customer contact for advanced technical issues; be capable of addressing large majority of customer questions
Manage customer requests and help coordinate technical activities
Assist in assessment of potential product features, providing input on prioritization
Assist in tracking of product deliverables and communicating issues to other Ciena regional teams
Assist in product acceptance test planning, coordination and test result reporting
Makes independent decision on routine technical activities in accordance with company policy and procedures
Minimal travel required
Performs other duties as assigned
Knowledge of Data Networking, Carrier Ethernet, IP/MPLS, IGP/BGP routing, Segment Routing, L3VPN and EVPN
Knowledge of 4G/5G wireless networking, xRAN, and front/mid/backhaul network systems including network synchronization
Familiarity with automation (e.g. python, ansible), analytics in networking operations
Familiar with next Gen management interfaces including NETCONF/YANG, gRPC, gNMI, etc
Familiarity with test equipment (packet capture tools, traffic generators, power meters, etc)
Strong PC and Unix skills are required including general knowledge of computers, MS Office applications and Unix operating environment. Software programming and scripting is a plus.
Solution development and Problem solving skills
Project management, Time management, and organizational skills due to dynamic nature of activities
Excellent verbal and written communications as well as Excellent presentation skills
Professionalism in attitude, conduct, and appearance

Assets:

Ability to manage multiple parallel activities such as demos, trials and product acceptance
Ability to develop customer relationships and work well with customers
Motivated technical individual that desires to work on application of advanced networking solutions
Ability to learn essential Ciena product Portfolios
Ability to conduct professional customer meetings, understand their networks, applications, and construct technical solutions to meet those requirements.
Manages time appropriately and knows when to escalate
Flexible, able to handle multiple tasks with minimal supervision
Team player
BSEE or similar Technical Degree; or relevant work experience
8+ years telecommunications industry experience

The annual pay range for this position is $97,000 - $155,000 USD.

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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