Case Law Enhancements Manager - Shepard's

Do you have a JD?

Are you interested in leading a team to achieve success?

About our team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

In this role, you will work closely with the Sr. Director of North American Caselaw and the Global Head of Cases to develop the Shepard’s team under a common growth and operating north star, and drive improvements in operational efficiency, revenue, margin, and customer satisfaction. You will help lead the change management required to transition the team into a production environment utilizing Generative AI to create and review GAI output.  You will also play an integral role in driving employee engagement and enabling high team performance. You will manage a home-based team of approximately 20 individual contributors located  across the Unted States.

Responsibilities:

• Maintain innovative, digital, analytics-oriented, transparent, empowered, and flexible culture, and promote diversity and inclusion.

• Set and track quality and productivity targets and implement best editorial practices for creating Shepard’s content.

• Oversee production of Shepard’s content to ensure it consistently meets established requirements for timeliness, quality and completeness.

• Conduct regular coaching sessions, mid-year reviews and annual evaluations for all directs. Continuously monitor performance of individual contributors and work to elevate performance and culture of team.

• Manage key internal and external customer queries and complaints.

• Identify and implement process improvement opportunities.

• Drive operational effectiveness through AI and other automation efforts.

• Support cross-functional initiatives.

• Perform quality review of products and create reports as needed.

• Develops meaningful caselaw metrics and analytics in alignment with Global Editorial Operations targets.

Requirements:

• JD Preferred or Bachelor's degree in law.

• 3+ years of people management experience preferred.

• Strong process-orientation (developing consistent processes, documenting best practices, etc.)

• Experience supporting a team through organizational transformation/change.

• Strong interpersonal, communication, and presentation skills; ability to synthesize relevant information for Global Editorial Operations and commercial leaders.

• Collaborative management style with ability to lead cross-functional, team-based, deadline-intensive strategic initiatives and delivery. 

• Business/commercial acumen; quantitative and analytical skills.

• Excellent organization/project planning, time management, change management across multiple functional groups and departments, and delegation and prioritization skills. 

• Problem-solving experience, including identifying, researching, and coordinating resources necessary to effectively troubleshoot/diagnose complex issues.

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary range

To be added when data can be disclosed

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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