Offer summary

Qualifications:

Bachelor’s or Master’s degree in Business Informatics, Computer Service, IT or related field., 1-2 years of work experience, preferably with SAP SuccessFactors or other HR software., Fluent in written and spoken English; German is a plus., Strong problem-solving skills and service orientation..

Key responsabilities:

Support operations and maintenance of SAP SuccessFactors instances across various modules.

Coordinate troubleshooting and bug fixing with business departments and stakeholders.

Serve as 2nd level support for global key users and handle service requests.

Maintain documentation and knowledge base, ensuring compliance with internal processes.

Job description

Your responsibilities

Support of the operations and maintenance topics regarding SAP SuccessFactors instances with different modules (Employee Central, Learning and HR Performance Management)
Coordination of the troubleshooting and bug fixing with the different business departments and other stakeholders
Serving as a part of the 2nd level support and the contact for the global key users and business departments
Analysis of errors, developing workarounds and permanent solutions, assistance for how-to-questions as well as handling of service requests
Keeping incidents, developing documentation and knowledge base up-to-date
Perform regularly support and maintenance tasks
Ensure compliance with internal processes
Support of go-lives
Collaboration in projects

Your profile

Bachelor’s or Master’s degree in Business Informatics, Computer Service, IT or related
At least 1-2 years of work experience
Fluent written and spoken English, German language would be an asset
Willingness to travel (regular business trips to Essen)
Experience with SAP SuccessFactors or other HR software in the following modules: Master Data, Learning, Performance Management
Knowledge of internet and cloud technologies
Excellent knowledge of Microsoft Office applications
Experience in process analysis, optimization and design
Excellent problem solving and decision-making skills
Strong service thinking skills and service orientation
Ability to work within tight deadlines and attention to details

Your benefits

Attractive working conditions and social benefits: work in a big, international high-tech company, induction by a team of experienced professionals, sports cards (MultiSport & CityFit), MyBenefit platform, private medical care, life insurance, co-financing of glasses.
Talent and development programs aimed at developing technical and soft skills: transparent career paths, training programs, access to training platforms, training budget, foreign languages classes.
Open door culture - work in international environment, friendly working atmosphere: flexible working hours, possibility of remote work, tk Volunteer team, Sports Team, sports activities funded by company, relocation package (loaction: Gdańsk)

Company

Joining thyssenkrupp IT Competence Center, you will become a part of a team of dedicated professionals, who support and develop Global IT Applications and thyssenkrupp infrastructure worldwide. We promise to create an environment where each employee feels valued and our teams are driven by the group spirit. You will be equipped with all necessary tools, which will help you develop your full professional potential. You will be able to balance your private and professional life, staying in close contact with what really matters to you.

Contact

Required profile