Professional Services Engineer

Overview:

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

We are currently seeking a Post Sales Engineer to join our team at DDN in Israel. 

Job Responsibilities:

• Install, optimize DDN’s High-Performance Storage “EXAScaler” solutions (powered by Lustre File System) for Prospects and Customers in the region.
• Train Partner and End-User on the EXAScaler Solution that has been deployed.
• Benchmark the said EXAScaler Storage Solution with industry-standard HPC I/O tools such as FIO, IOR, IOZONE, MDT and across the Cluster of HPC / Ai CPU-GPU Compute Nodes.
• Troubleshoot, when necessary, I/O errors at the file level and at the block level.
• The applicant will be interacting with several DDN Departments like Presales, Global Education, L1/L2 Support and Storage / Parallel File System Subject Matter Experts based in the Field.
• Applicants will receive technical training from DDN Storage experts.
• Provide post-implementation support for customers to solve technical issues on storage hardware and software products.
• Develop innovative, customized solutions to meet customers’ business needs.
• Clearly communicate complex technical topics to the varied knowledge levels of external customers.
• Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
• Develop positive and trustworthy relationships with customers.
• Collaborate with sales and engineering teams for problem resolution.
• Share best practices with Technical Support Center staff and learn about new technologies and storage applications.
• Review open tickets for the customers in the Region for the fastest resolution and ensure customers get regular updates regarding case status.
• Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
• Escalate cases to other more senior Technical Support Engineers when problem is too complex or falls out of area of expertise.

Qualifications for this role are:

• Exceptional customer service skills.
• Gain knowledge and expertise through hands-on experience, self-study, and through a variety of training and learning environments.
• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
• Good understanding of the technical fundamentals of the system infrastructure including open system platforms (especially Linux) and networking.
• Excellent troubleshooting skills.
• Very good command of Linux OS (RHEL Certification is required).
• Experience with any of the following is much appreciated: Python, Pearl, Shell.
• Experience with Storage systems
• Experience with Lustre or another Parallel File System is highly appreciated.

Our team is highly motivated and focused on engineering excellence.

We look for individuals who appreciate challenging themselves and thrive on curiosity.

Engineers are encouraged to work across multiple areas of the company.

We operate with a flat organizational structure.

All employees are expected to be hands-on and to contribute directly to the company’s mission.

Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.

All engineers and researchers are expected to have strong communication skills.

They should be able to concisely and accurately share knowledge with their teammates.

Interview Process:

After submitting your application, the team reviews your CV and statement of exceptional work. If your application passes this stage, you will be invited to a 30-minute interview (“phone interview”) during which a member of our team will ask some basic questions. If you clear the initial phone interview, you will enter the main process, which consists of four technical interviews:

• Coding assessment in a language of your choice.
• Systems design: Translate high-level requirements into a scalable, fault-tolerant service.
• Systems hands-on: Demonstrate practical skills in a live problem-solving session.
• Project deep-dive: Present your past exceptional work to a small audience.
• Meet and greet with the wider team.
• Our goal is to finish the main process within one week.
• We don’t rely on recruiters for assessments.
• Every application is reviewed by a member of our technical team.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.