Offer summary

Qualifications:

Bachelor's degree in a relevant field such as Data Science, Business Analytics, or Statistics., Strong analytical skills with experience in data analysis and reporting tools., Proficiency in data visualization software and techniques., Excellent communication skills to present data-driven insights effectively..

Key responsabilities:

Analyze customer data to identify trends and opportunities for improvement.

Develop and maintain reports and dashboards to support decision-making.

Collaborate with Customer Success Managers to enhance client experience using data insights.

Assist in automating data collection and reporting processes for improved efficiency.

Job description

PEN25692

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

We are looking for a Customer Success Specialist with a strong focus on Data Analysis to join our team. This role is ideal for someone passionate about leveraging data-driven insights to enhance customer experience, optimize processes, and drive strategic decisions. The CS Specialist - Data Analysis will work closely with Customer Success Managers, Operations, and other internal teams to analyze client trends, measure success metrics, and provide actionable recommendations

What you’ll do

Analyze customer data to identify trends, pain points, and opportunities for improvement.
Develop and maintain reports, dashboards, and visualizations to support CSMs and leadership in decision-making.
Track key customer success metrics, such as retention rates, NPS scores, and engagement levels.
Collaborate with CSMs to provide data-backed insights that enhance client experience and retention strategies.
Work closely with Operational teams to streamline processes based on data-driven feedback.
Assist in automating data collection, reporting, and analysis to improve efficiency.
Present findings and recommendations to internal stakeholders in a clear and actionable manner.
Support the CS team in creating data-backed case studies and success stories for clients.
Identify process gaps and propose data-informed solutions to enhance operational efficiency.
Ensure data accuracy and integrity while working with various internal systems and tools.