Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Service Desk Technician 1

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

High school diploma or GED equivalent required., Minimum of 3 years of experience in a Service Desk or IT support position., Fundamental networking knowledge and familiarity with Windows Server., Excellent verbal and written communication skills, with strong problem-solving abilities..

Key responsabilities:

  • Provide remote technical support to users via calls and emails.
  • Create tickets and collect client information for issue resolution.
  • Perform basic troubleshooting tasks such as password resets and software installations.
  • Maintain client runbook service information and assist with other assigned duties.

Scalable OS logo
Scalable OS Management Consulting SME https://www.scalableos.com/
201 - 500 Employees
See all jobs

Job description

This is a remote position.

SUMMARY
The Service Desk Technician I is responsible for providing remote technical support to users efficiently and accurately. The Service Desk Technician I is the front line, and responsible for solving basic technical problems. The Service Desk’s objective is to quickly identify and resolve basic customer technology issues.

JOB RESPONSIBILITIES
  • Answer incoming Service Desk calls and emails.
  • Create tickets and collect basic client information such as:
  • Company information.
  • User.
  • Issue.
  • Who’s affected.
  • Perform basic Service Desk troubleshooting and support services:
  • Password resets.
  • Add/Remove O365 licenses.
  • Fix broken mapped network drives.
  • Add/remove PC user (Local/Domain).
  • Operating systems.
  • Add printers (Local and Networked).
  • Install client-side software.
  • Troubleshoot client-side network connections.
  • Office 365 troubleshooting
  • Setup email on mobile devices.
  • Adding, updating, and maintaining client runbook service information as needed.
  • Other duties, as assigned.

QUALIFICATIONS
  • MSP experience
  • A high school diploma or GED equivalent is required.
  • Minimum of 3 years of experience in a Service Desk or IT support position.
  • Fundamental networking knowledge.
  • Ability to problem-solve and troubleshoot.
  • Familiar with Windows Server.
  • Excellent verbal and written communication skills.
  • Detail-oriented and organized.
  • Ability to multitask and exhibit excellent time management skills.
  • Work as a proactive team member in an office setting.
  • Ability to work nights and weekends, as determined.
  • Fast-paced learner with a 1–2-week training period.
  • Strong note taking and technical detail capture.

JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.
Benefits
  • Full Philippine Statutory Benefits
  • 13th month Pay
  • De Minimis Allowance
  • Night shift differential pay
  • PTO
  • Health insurance
  • Life insurance - (maximum of PHP 3M coverage)
  • Equipment

Required profile

Experience

Industry :
Management Consulting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

Help Desk Technician Related jobs

See more Help Desk Technician jobs