Key Account Manager - Chain Accounts

About Us:

Redbarn Pet Products is a manufacturer of premium pet food, treats, and chews. For over 20 years, Redbarn has been a family-owned business, and our co-founders, Jeff and Howie, are committed to staying that way. What began in 1996 as two lifelong best friends cooking in a kitchen has flourished into what they call, one big family. Jeff and Howie are honored to have many talented people who've worked beside them for over 20 years and to support a team of more than 500 today. Together, we work every day to put a smile on your pet's face.

The Company offers competitive wages and benefits including employee discounts, company matched 401(k), Medical Insurance, Vacation and Paid Holidays.

Summary:

The Key Account Manager will play a crucial role in managing the nurturing relationships with key clients. This person will help ensure the Sales/Marketing departments have all the tools, resources, and systems to achieve sales revenue targets. The management of key performing indicators will be critical to enhance the understanding of the business and improve decision-making.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Client Relationship Management:

• Develop and maintain strong relationships with key accounts.
• Understand clients' business needs and objectives to provide tailored solutions.
• Act as the main point of contact for key clients, addressing inquiries and concerns promptly.

Sales Strategy and Growth:

• Create and implement effective sales strategies to drive revenue growth.
• Identify and capitalize on new business opportunities within existing accounts.
• Collaborate with the sales team to achieve overall sales targets and objectives.

Cross-functional Collaboration:

• Collaborate with internal teams, including marketing, product development, and customer support, to ensure seamless client experiences.
• Communicate client feedback and market insights to relevant teams for continuous improvement.

Project Management:

• Responsiveness: Quickly addressing customer inquiries and concerns both internal and external.
• Excel in active listening, clear articulation, and building strong relationships with team members and stakeholders.
• Prioritizing tasks, delegating responsibilities, and maintaining a structured schedule are essential for meeting deadlines and ensuring project success.
• Effective communication, negotiation, and building strong relationships with stakeholders to ensure alignment and satisfaction with project outcomes.

Performance Monitoring:

• Monitor and analyze key account performance against set KPIs.
• Prepare and present regular performance reports to internal stakeholders.

Supervisory Responsibilities

No supervisory responsibilities.

Education and/or Experience

Associate degree or equivalent work experience. Prior sales experience is preferred but not required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or

governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to

effectively present information and respond to questions from groups of managers, clients, customers, and the

general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule

form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Project Management software; Spreadsheet software and Word Processing software. Proficient in MS Office.

Other Qualifications

• Ability to build PowerPoint or other sales presentations.
• Strong Interpersonal skills.
• Ability to adapt to change.
• Ability to work in a fast-paced working environment.
• Excellent verbal and written communication skills.
• Strong administrative, time management, crisis management skills.
• Must be detail-oriented.
• Valid driver’s license and ability to be added to the Company’s Auto Insurance policy.
• Must be able to travel by air and car (2 times per quarter).
• Applicants must be currently authorized to work in the United States on a full-time basis.

Schedule: Your regular work schedule will be approximately 40-45 hours per week. Monday through Friday, however all schedules are subject to change according to Company requirements.

Physical Demands: The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The

employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The

employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The

employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include

close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions. The

employee is occasionally exposed to outside weather conditions; extreme cold and extreme heat. The noise level in

the work environment is usually moderate.

Redbarn Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Redbarn® Pet Products, complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at (562) 495-7315.

CPRA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CPRA Job Applicant Notice at Collection by copy and pasting the below link into your browser).

https://redbarninc-my.sharepoint.com/:b:/p/czamora/EQm8AE0J_pVHntdaRGJ-XpEB0hcBOOujGlKgb2EbUs2nvA?e=AeJXBj

Redbarn Pet Products does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Redbarn property and therefore, Redbarn Pet Products will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Redbarn Pet Product’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully executed agreement with Redbarn Pet Products must be in place and current.