Offer summary

Qualifications:

3+ years of experience in a network operations environment supporting a global IP network., Direct experience with Cisco, Juniper, and Arista routers and switches., Proficient in Cisco IOS and JunOS, with familiarity in TAC case management., CCNA and JNCIA certifications are required..

Key responsabilities:

Manage and resolve assigned cases in a timely manner.

Support customers with configuration add/move/change requests.

Assist senior engineers with configuration preparation and deployment on complex projects.

Collaborate with Project Managers for smooth service activation and maintain documentation.

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We are currently looking to recruit a Network Engineer to join our growing global team.

As part of the Global Delivery team, you will be responsible for working on projects related to TNS financial services product offerings. Working closely with the broader delivery team, you will be responsible for add/move/changes to network configuration as well as documentation.

Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities

Manage and resolve assigned cases in a timely manner
Support new and existing customers with their configuration add/move/change request
Provide support to senior engineers on configuration preparation and deployment on complex projects
Work with Project Managers for smooth service activation
Work on all aspects of documentation for both internal and external usage

Qualifications

3+ years’ experience in a network operations environment supporting a global IP network
Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches
Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process
Solid written and verbal skills
Direct customer service experience required
Flexibility around working hours in support of business requirements (may include bank holiday working etc)
Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
CCNA
JNCIA

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.