Offer summary

Qualifications:

2+ years of experience in the travel or travel-tech industry, particularly in hotel online distribution or revenue management., Strong organizational skills and a proactive, analytical mindset., Excellent communication skills in English, with additional languages being a plus., Familiarity with Google Suite and CRM tools like Zoho or Salesforce..

Key responsabilities:

Serve as the main point of contact for designated customers, ensuring smooth operations.

Monitor and optimize sales performance based on volume, revenues, and contract values.

Maintain constant communication with accounts to identify sales opportunities and enhance relationships.

Handle escalated customer service requests and facilitate contracts between travel partners and hotels.

Job description

Description

HyperGuest, is a dynamic start-up company that develops groundbreaking, game-changing technology for the international travel industry. We are growing and hiring an Account Manager to continue our global expansion. The account manager plays a key role in the organization. You will be the main point of contact for your designated customers and liaise with different departments within Hyperguest to make sure all operations run smoothly.

Responsibilities

Cover all necessary actions and measures to guarantee the best relations and performance of our customers
Continuous sales performance monitoring and optimization based on volume, revenues and contract values
Constant communication with accounts to optimize connection and identify sales opportunities
Bring contracts between travel partners and hotels
Resolution of escalated customer service requests

Requirements

2 years experience, preferably in the travel or travel-tech industry, hotel online distribution or revenue management.
2+ years experience within hotel online distribution or revenue management.
Experience with sales support and marketing concepts
Highly proactive, creative and analytical orientation
High organizational skills
Strong willingness to deliver and exceed on targets
Knowledge and experience with the use of Google Suite (Gmail, Google Drive, Google Docs, Slides and Slack)
Knowledge of MS Excel and other office applications
Excellent English language skills, other major languages will be an advantage
Analytical thinking
Excellent communication skills
Strong team worker
Self Starter attitude
Knowledge of Postman is a plus
Capable of reading and understanding logs is a plus
CRM knowledge (Zoho/Salesforce or other)
Italian Speaker - an advantage