Offer summary

Qualifications:

Proven track record in customer success or account management, preferably in technology or SaaS., Excellent written and verbal communication skills to influence stakeholders., Strong analytical and problem-solving skills to address customer challenges., Highly organized with the ability to manage multiple accounts effectively..

Key responsabilities:

Guide new customers through the onboarding process for successful adoption.

Build and nurture strong relationships with key stakeholders in customer accounts.

Identify opportunities for customers to maximize the value from Aquera's offerings.

Drive customer retention and growth through upsells and cross-sells.

Job description

Job Description
Company: Aquera

Department: Customer Success

Reports to: Director of Customer Success

Summary:

The Customer Success Manager (CSM) at Aquera plays a critical role in ensuring the long-term success and satisfaction of our customers. As a CSM, you'll be the primary point of contact for a portfolio of clients, proactively managing their experience, fostering strong relationships, and driving adoption and value realization of Aquera's solutions.

Key Responsibilities:
- Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth transition and successful adoption of Aquera's products or services.
- Relationship Management: Build and nurture strong relationships with key stakeholders within each customer account, establishing yourself as a trusted advisor.
- Value Realization: Proactively identify opportunities for customers to maximize the value they derive from Aquera's offerings.
- Renewal and Expansion: Drive customer retention and growth by identifying opportunities for upsells and cross-sells.
- Advocacy: Cultivate customer advocates who are willing to share their success stories and provide references.
- Feedback Loop: Gather customer feedback and insights to inform product development, marketing strategies, and overall customer experience improvements.
Qualifications and Skills:
- Experience: Proven track record in customer success or account management, preferably within the technology or SaaS industry.
- Communication: Excellent written and verbal communication skills, with the ability to build rapport and influence stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and address customer challenges proactively.
- Relationship Building: A natural ability to build and maintain positive relationships with clients.
- Technical Aptitude: Comfortable with technology and able to learn new software quickly.
- Organization and Time Management: Highly organized with the ability to manage multiple accounts and tasks effectively.
Additional Information:
- Travel: This position may require occasional travel to customer sites or industry events.
- Culture: We are looking for a team player who thrives in a fast-paced, collaborative environment and is passionate about customer success.
Note: This job description is intended to provide a general overview of the role and is not an exhaustive list of all duties and responsibilities.