Offer summary

Qualifications:

Strong background in technology with experience in SNOW, Postman, SQL, App Insights, Dynamics, and Change Management processes., Familiarity with Data Dog and knowledge of Azure Service Fabric is a plus., Ability to work independently and coordinate with offshore teams., Willingness to undergo 6-8 weeks of training with a current team member..

Key responsabilities:

Serve as the primary point of contact for ServiceNow operations and maintenance.

Utilize Postman for API development and testing to ensure seamless integration and functionality.

Manage and manipulate databases using SQL, ensuring data integrity and security.

Monitor application performance with App Insights and oversee the Change Management process.

Job description

IT Production Support Specialist

Location: USA Remote (Work hrs. will be EST) option to go full-time with the client down the line

Job Description:

We seek a highly skilled and self-motivated IT Specialist to join our dynamic team. The ideal candidate will be an individual contributor with a strong background in technology and a proven ability to work with offshore teams.

Key Responsibilities:
· Serve as the primary point of contact for SNOW (ServiceNow) operations and maintenance. – Must Have
· Utilize Postman for API development and testing to ensure seamless integration and functionality. – Must Have
· Manage and manipulate databases using SQL, ensuring data integrity and security. – Must Have
· Monitor application performance with App Insights and manage customer relationship management with Dynamics. – Must Have
· Oversee the Change Management process, ensuring all changes meet compliance and company standards. – Must Have
· Provide insights and improvements using Data Dog, enhancing system monitoring and alerts. – Good to Have
· Contribute to the maintenance of Azure Service Fabric applications(Troubleshooting, issues related to SF cluster, Monitoring, and maintenance). – Good to Have

Qualifications:
· Must have experience with SNOW, Postman, SQL, App Insights, Dynamics, and Change Management processes.
· Good to have familiarity with Data Dog and knowledge of Azure Service Fabric.
· Ability to work independently (80%) and coordinate with offshore teams (20%).
· Willingness to undergo 6-8 weeks of training with a current team member to get up to speed with our processes and systems.

Have the candidate fill the below skills matrix

Skill

Scale of 1-10

Communication skill (Must)

SNOW (ServiceNow)

Postman for API

Databases SQL

App Insights

Data Dog (Monitoring and Alerts)

Change Management process

Azure Service Fabric (Troubleshooting, issues related to SF cluster, Monitoring, and maintenance)

Required profile