Offer summary

Qualifications:

3-6 years of experience in account management within a digital marketing agency., Bachelor's or Master's degree in business studies preferred., Strong written and verbal communication skills in English., Experience with national brands and digital marketing projects including SEO and paid campaigns..

Key responsabilities:

Manage client relationships through regular updates and feedback collection.

Coordinate with functional teams to ensure timely delivery of client work.

Review and vet presentations and reports for accuracy and completeness.

Pitch new concepts to clients and identify upsell opportunities based on their needs.

Job description

Designation: Manager - Marketing Operations

Job Type: Full-Time

Location: Pune

Required Skills, Experience and Qualifications

3-6 years of experience in account management role in a mid to large digital marketing agency in India
Must have worked with renowned and large national brands/clients
Should have been a part of website design/development projects, SEO, paid campaigns on Google/FB and Social media projects
Exposure to digital marketing projects in functional team or client servicing team
Should have been a part of new business pitches as well
Excellent in written and verbal English communication
Age: Less than 32 Yrs
Bachelors or Masters in business studies will be preferred

Strategic
Receive medium - large client briefs and decode them with the team
Review client briefs received & decoded by functional teams
Communication & Coordination
Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client’s strategic / growth plans and identify upsell opportunities
Daily communication with clients to provide updates and collect feedback
Ensure timely and prompt action (by the team) basis client feedback
Ensure timely and proactive response to client emails (by self and by team)
Review accuracy and completeness of information to be shared with functional teams
Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
Account Management
Brainstorm with relevant teams for client pitches and execution of briefs
Ensure accurate referencing and industry benchmarking by the team
Review all work going on across channels for assigned business accounts
Review & vet presentations created (by the team) for client meetings, internal
Vendor management for outsourced work
Pitch new concepts to existing clients, based on specifically identified needs of the client
Industry benchmarking basis in the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
Reports
Ensure timely collection of data and inputs from functional teams for the purpose of client reporting on daily, weekly and monthly
Review reports created by functional teams for SEO, Social media management, Website Development projects, Paid Ads management and more
Finance
Raise all financial paperwork to clients and review those raised by vendors
Helps finance team with updates from client on payments and ensure it’s released in due time
Review all financial trackers and update the reporting manager on the same
Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency
Ability to clearly articulate complex ideas and strategies to clients and the team
Ability to sell work and ideas, and respond positively to feedback