GAMN Client Solutions Engineer

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

GAMN Client Solutions Engineer (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

As a(n) Client Solutions Engineer for GAMN, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Work directly with clients in supporting their implementation of Solventum Grouper Applications software which includes assisting the client with establishing a web services and troubleshooting issues encountered. Including knowledge of interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix and SQL.
• Build strong relationships with clients and vendors by effectively communicating technical details and demonstrating the value of our solutions.  Provide advice on the recommended and best practice use of product functionality to meet client workflow requirements.
• Participate in pre-sales, support, and implementation calls with clients, acting as the technical and product subject matter expert for the Grouper Applications product portfolio.
• Provide input to technical hardware configuration needs.  Assist with response to technical portions of tenders, RFPs and customer information requests.
• Collaborate with Customer Care, Development, Marketing and Sales teams to address technical concerns identified by Solventum HIS clients
• Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
• Support team processes and participate on cross-functional teams

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) in Computer Science, Engineering or a related field from an accredited university and a minimum of 5 years of experience OR High School Diploma/GED or higher from an accredited institution and a minimum of 9 years of experience in Health Information or Information Technology in lieu of the bachelor’s degree education requirement

Additional qualifications that could help you succeed even further in this role include:

• Seven (7) years of healthcare technical software customer service experience
• Five (5) years of experience in a software development environment working with object-oriented web services and/or web application programming
• Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.
• In-depth knowledge of Software Development Lifecycle (SDLC) 
• Strong technical background with knowledge of healthcare software solutions and client facing implementation processes.
• Proven experience with Amazon Web Services (AWS) or other cloud service providers, including familiarity with RESTful services and API design.
• Solid organizational skills including attention to detail and multi-tasking skills
• Attention to detail, proven analytical and problem-solving skills with outstanding follow through
• Experience using collaboration tools to manage and communicate with remote teams and the ability to work both independently and in partnership with team members in various parts of the organization.
• Solventum HIS product knowledge, especially Grouper Plus Content Services (GPCS) is desirable.
• Familiarity with health care claims processing software and/or clinical classification methodologies is desirable.
• Strong relationship-building skills to work effectively with employees at all levels.
• Ability to manage multiple projects and deadlines effectively and ability to multi-task and adapt to changing priorities.

Work location: Remote

Travel: May include up to [10%][domestic/international]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $137,439 - $167,981, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.