Offer summary

Qualifications:

3+ years of experience in SaaS, preferably in Cybersecurity or Customer Success., Strong analytical abilities to measure success and inform strategy using data., Excellent written and verbal communication skills, with public speaking experience., Attention to detail and a bias for action..

Key responsabilities:

Assist in planning, producing, and moderating customer success-led webinars.

Collaborate on ideating, building, and launching digital adoption campaigns.

Help craft and deliver targeted messaging across various digital channels.

Analyze customer engagement metrics to refine webinar content and outreach strategies.

Job description

About the Role

As the Associate Program Manager, Digital Customer Success, you will play a key role in scaling and enhancing our digital engagement strategies to drive customer adoption and satisfaction. You will help produce and execute CS-led webinars, support adoption campaigns, and work closely with Customer Success Managers (CSMs) to streamline engagement at scale. Your contributions will directly impact how customers experience and maximize value from Abnormal Security’s platform.

In this job, you will bring these skills

Customer Success, Digital CS, GTM Ops, or Marketing background
Bias for action
Analytical abilities with ability to use data to measure success and inform strategy
Attention to detail
Strong written, verbal communicator and public speaker
Experimentation mindset
3+ years of experience in SaaS
[Preferred] Cybersecurity, Customer Success and Gainsight experience

Role Responsibilities + Deliverables

Conduct Live Webinars – Assist in planning, producing, and moderating customer success-led webinars to drive product adoption and engagement.
Drive Adoption Campaigns – Collaborate on ideating, building, and launching digital campaigns (email & in-portal) to increase customer adoption of key capabilities.
Customer Communication – Help craft and deliver targeted messaging across various digital channels to educate and enable customers.
Data-Driven Optimization – Analyze customer engagement metrics to refine and improve webinar content, adoption campaigns, and outreach strategies.
Cross-Functional Collaboration – Work closely with Marketing, Product, and CS teams to align on messaging, resources, and customer initiatives.
Contribute to design and content for Abnormal customer resources (Academy, Documentation, in the future Community)

At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base salary range:

$80,000—$90,000 USD

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