Offer summary

Qualifications:

Strong communication skills, both written and verbal., Ability to handle customer inquiries and resolve issues effectively., Experience in customer service or related field is preferred., Proficiency in using email and chat platforms for customer interaction..

Key responsabilities:

Handle customer inquiries and concerns via email or chat promptly and accurately.

Provide product or service information and assist with common issues.

Engage in marketplace negotiations to drive sales conversions.

Collaborate with team members to resolve customer issues and maintain records of interactions.

Job description

UPT25339

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a tech and data-driven B2B platform that enables both the sale and acquisition of second hand luxury goods to/from auctions, retailers, e-commerce platforms, and stores worldwide. Our culture of continuous experimentation and innovation lets us create and deliver successful turnkey solutions to our global partners.

We are always looking to recruit talented, creative and innovative individuals, whether the interest and expertise lies in tech, data, fashion, pre owned luxury, or one of the many business support teams which are essential to the business. We welcome and encourage everyone’s involvement and recognize the impact of our people on the company’s successes. In Luxclusif we are committed to promoting internally while welcoming the best talent from outside to boost our growing teams. We value teamwork, innovation, creativity, hard work, transparency and loyalty.

In return all our employees receive an opportunity to really make a difference to a growing business and sector and take the next step in their careers.

About the Role

We are seeking a motivated and enthusiastic Customer Service (CS) Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, assisting with inquiries, and resolving issues in a timely and professional manner. You will work closely with team members to learn and develop customer service skills, ensuring customer satisfaction and promoting a positive company image.

What you’ll do

Handle customer inquiries and concerns via email or chat, ensuring prompt and accurate responses.
Provide product or service information to customers and assist with addressing common issues.
Engage with marketplace negotiations and address customer inquiries to drive sales conversions.
Maintain a positive attitude and professionalism while dealing with customer concerns and complaints.
Work collaboratively with team members to resolve customer issues and escalate complex cases to CS Supervisor.
Maintain accurate and complete records of interactions with customers.
Assist in identifying opportunities for process improvements to enhance customer service quality.

Required profile