Offer summary

Qualifications:

Technical education in Computer Science or related fields., 5+ years of experience in community management or practitioner relations., Strong knowledge of social media platforms and content creation., Excellent written and verbal communication skills, with experience presenting technical information..

Key responsabilities:

Engage with the community across multiple platforms and provide guidance.

Lead communication with practitioners to ensure their needs are met and concerns addressed.

Create content such as blogs, webinars, and podcasts for practitioners in cloud and infrastructure operations.

Organize and participate in events to engage with community members and customers.

Job description

Position Summary:

The Product Management Team for the Puppet brand at Perforce is searching for a Developer Relations Lead to join the team. As we enter a new, exciting phase we are navigating a shift in how our community operates. We are looking for an experienced Developer Relations Lead to help guide our community through these changes, ensuring alignment with the company’s vision and fostering a supportive and engaging environment. This is a unique opportunity to help shape the future of the practitioner and community engagement with Puppet and adjacent products at Perforce.

This position will support our Puppet brand. More than 40,000 organizations trust Puppet to innovate through IT infrastructure automation. Puppet helps customers strengthen their security posture, compliance standards, and business resiliency beyond the data center to the cloud.

Responsibilities:

Actively engage with community across multiple platforms and provide guidance.

Lead communication and engagement with practitioners to ensure they are informed, supported, and address concerns to create stability and trust

Serve as the voice and advocate of the community for inside the organization, ensuring the needs of the community are communicated effectively and addressed

Monitor community channels to ensure all discussions on respectful, on topic, and follow community guidelines, support creation of guidelines and policies

Work closely with sales engineering, support, and services teams who actively engage with technical practitioners of our products to gain insights on content strategies

Create content (blogs, webinar, podcasts, etc) that is for practitioners in cloud and infrastructure operations with the use of Puppet and related technologies in working with marketing

Organize and participate in events (virtual or in-person) to engage with community members and customers, own a calendar and budget in conjunction with marketing

Provide support to additional products/brands as needed, adjacent to Puppet in the platform operations space

Requirements:

Technical education (Computer Science or related fields)

Deep comfort with technical systems and tooling (Puppet, Public Cloud)

Strong ability to build relationships and work collaboratively across teams

5+ years of community management or similar experience in practitioner relations

Examples of previously published written, video, and/or event speaker content

Strong knowledge of social media platforms (LinkedIn, Reddit, Slack, GitHub)

Excellent written and verbal skills, with a strong command and confidence when presenting technical information at conference, webinars, etc. Strong proficiency in English.

Experience with content creation, event coordination, and engagement strategies

Required profile