Offer summary

Qualifications:

2+ years of experience in Customer Success or Account Management is required., Exceptional communication and presentation skills are essential., Technical skills, including knowledge of HTML and CSS, are a plus., Strong problem-solving abilities and a proactive approach to client concerns are necessary..

Key responsabilities:

Oversee the entire lifecycle of technical projects, including planning and execution.

Develop detailed project plans with tasks, timelines, and resource requirements.

Maintain a deep understanding of the InEvent platform to assist and advise clients effectively.

Support Enterprise clients through emails and virtual calls, enhancing their overall experience.

Job description

About InEvent:

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the C-level suite and robust operational tools for analysts and managers.

WHO WE ARE

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking more than 27 different languages together. We are a global team.

InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

TECHNICAL PROJECT MANAGER
As a Technical Project Manager, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.

RESPONSIBILITIES

Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
Review client concerns and seek to improve all aspects of the client experience with the company;
Constantly promote the value of the InEvent platform and upselling through customer/client experience;
Suggest optimization of existing processes within all Customer Success initiatives;
Support Enterprise clients over emails and virtual calls.

PRE-REQUISITES

2+ years of experience in a Customer Success or Account Management position is a must;
Exceptional ability to communicate/present and foster positive business relationships;
Experience with delivery of training or live customer support;
Technical skills are a must; HTML and CSS or any programming knowledge is a plus;
Accountability and personal organization are essential;
Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
Outstanding communication skills;
Problem solver by nature;
Be a fast learner and resilient;
Happy to work 5 am- 1 pm Eastern time

PERKS:

- Health Insurance

- Paid Time Off (PTO)

- Birthday Gift and Work Anniversary Gifts

- Day off on birthdays

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us!

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