Offer summary

Qualifications:

Experience in Natural Language Processing and speech tuning for voice recognition applications., Proficient in analyzing data and identifying areas for improvement in audio transcription accuracy., Familiarity with Microsoft Speech Studio and TTS/STT solutions, as well as AudioCodes tools., Strong audio engineering skills to recommend tuning adjustments to vendors..

Key responsabilities:

Listen to calls and review reports to analyze data for tuning the speech recognition engine.

Implement changes to the tuning engine based on identified grammar issues and transcription errors.

Collaborate with vendors to recommend necessary adjustments for improved speech recognition.

Conduct data analysis to determine the best approaches for enhancing audio recognition performance.

Job description

Overview:

BRMi is seeking a Voice Speech Tuning Audio Specialist/Engineer

Benefits:
• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: 100,000-151,000

**Can be 100% remote in TX, NJ, NC, WV, AL, VA, MD, MO, DC, GA, or FL**

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Qualifications:

Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine.
Understands and able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly.
Understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.
In depth knowledge and work experience of how to complete speech tuning in a voice recognition application.
Understanding of what to look for in data analysis and recordings to determine best approach for improved recognition
Considering audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned
Understanding of how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

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