Offer summary

Qualifications:

Bachelor's degree in Human Resources, Psychology, or a related field., Experience in customer engagement or consulting roles., Strong analytical skills to interpret data and identify trends., Excellent communication and interpersonal skills..

Key responsabilities:

Lead customer launches and support Amber customers in their employee experience journeys.

Conduct question sessions and dashboard reviews with HR professionals and CXOs.

Develop personalized question designs and standardize frameworks for benchmarking.

Collaborate with cross-functional teams to enhance customer experience and drive interventions.

In 2016, we set out on a mission to make 100 million employees heard and valued. Today, as we onboard Tiger Global and Jungle Ventures as our investors, we’ve become Asia’s leading employee experience platform that helps engage employees, predict attrition & answer FAQs with conversational AI that people love ❤️ We’re backed by Y Combinator, Bling Capital and founders of Gainsight, Freshworks, Zeta Lenskart, innov8. As a Chief Listening Officer, our A.I. bot Amber helps people-first leaders find hidden gaps in their culture, managers and wellbeing in real time. Spanning across 60 countries, our customers include MNCs like Samsung, Xiaomi, Lenovo, conglomerates like TATA, Godrej, Bharti and unicorns like Unacademy, Paytm, OYO. Come join our mission to help build cultures where people love to come to work. For career opportunities, please visit our careers page: jobs.infeedo.com

Job description

inFeedo is looking for an Associate - People Science to lead customer launches. This person will support Amber customers in setting up the right listening strategy and act as a partner in their EX journeys.

What will you be doing?

Lead Amber question sessions (edits or new design requests) and dashboard review sessions with customers ranging from HR professionals to CXOs
Take charge of the personalization of question design for unique org. needs and standardization of overall frameworks/top metrics for benchmarks
Work with other consultants to identify key themes and narratives from Amber dashboard to help our customers improve their culture and business outcomes. Suggest evidence-based action plans to improve employee experience and partner with customer teams to drive some of these interventions
Strengthen cross-functional partnerships with Customer Onboarding and Customer Success functions (via OKR linkages, process transformation, quality of common deliverables, and so on) with a focus on the end-customer experience

Who will you work with?

Ajay, Saloni, Twinkle and of course the rest of the jovial inFeedo team

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