Offer summary

Qualifications:

Strong English communication skills, ideally indistinguishable from a North American healthcare admin., Experience in healthcare, customer service, or patient coordination preferred., Empathy-first mindset with a results-oriented approach to appointment setting., Ability to work independently while being part of a mission-driven team..

Key responsabilities:

Engage inbound leads via phone, text, and email to educate, qualify, and book appointments.

Follow up persistently but consultatively, ensuring patients make informed decisions without pressure.

Maintain a clean pipeline of leads, ensuring timely follow-ups and accurate record-keeping.

Track performance metrics and provide daily/weekly reports.

Job description

Job Title: Healthcare Appointment Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 10:00 AM to 6:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-growing healthcare company dedicated to making sleep apnea testing more accessible through at-home diagnostic solutions and a network of partner clinics. Their mission is to help patients take the first step toward better sleep health through compassionate guidance and patient education.

Position Overview:

The Healthcare Appointment Coordinator will play a crucial role in helping patients navigate their journey to diagnosis and treatment. This position requires a strong phone presence, empathy, and persistence to educate and assist potential patients in scheduling appointments. Ideal candidates will have a background in healthcare, customer service, or patient coordination.

Key Responsibilities:

Engage inbound leads via phone, text, and email to educate, qualify, and book appointments
Follow up persistently but consultatively, ensuring patients make informed decisions without pressure
Maintain a clean pipeline of leads, ensuring timely follow-ups and accurate record-keeping
Track performance metrics and provide daily/weekly reports
Support partner clinics with administrative tasks as needed

Qualifications:

Strong English communication skills, ideally indistinguishable from a North American healthcare admin
Experience in healthcare (call center, nursing, or patient coordination preferred)
Comfortable with high-volume outreach and multiple follow-ups
Empathy-first mindset, with a results-oriented approach to appointment setting
Ability to work independently while being part of a mission-driven team

Nice-to-Haves:

Familiarity with GoHighLevel, AirCall, AirTable, G Suite, and CRMs
Previous experience in a front-office support role or as a healthcare provider looking to transition into an administrative role
French is a plus

Why Join This Team?

Be part of a healthcare company addressing an important health issue
Help real patients take a crucial step toward better sleep and overall well-being
Work in a supportive, patient-first environment that values compassion and ethical decision-making

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Required profile