Offer summary

Qualifications:

3+ years of consulting experience with Adobe solutions such as AEM, CJA, and Marketo Engage., Relevant Adobe certifications like AEM Technical Architect or CJA Developer Expert., Strong communication skills to articulate solutions to technical and non-technical audiences., Experience in managing multiple customer engagements in a fast-paced environment..

Key responsabilities:

Engage with customers to address technical challenges identified by Solution Customer Success Managers.

Assess and devise optimal solutions for customers' technical challenges.

Lead multiple customer engagements while providing technical guidance and best practices.

Participate in Adobe’s technical community to share and develop best practices.

Job description

Job Title: Customer Success Architect – Adobe Solutions
Location: Remote
Duration: 12 months
Contract Type: W2 only
Pay Rate: $90/hour

The Opportunity:
DX Solution Customer Success is seeking a Customer Success Architect with expertise in Adobe solutions, including Adobe Experience Manager (AEM), Adobe Customer Journey Analytics (CJA), and Marketo Engage. This role involves working on highly visible customer engagements across industries and verticals, providing technical leadership, and driving customer success through expert guidance and best practices.

What You'll Do:

Engage with customers at various stages of solution maturity to solve targeted technical challenges identified by Solution Customer Success Managers (CSMs).
Assess customers’ technical challenges, devise optimal solutions, and present them effectively.
Stay up to date with new releases, functionalities, and best practices for AEM, CJA, and Marketo Engage.
Be a recognized expert in one or more Adobe solutions, leveraging hands-on technical and product skills to resolve technical obstacles.
Build trusted advisor relationships with customers, CSMs, and product teams.
Lead multiple customer engagements simultaneously, providing technical guidance and best practices.
Foster teamwork and collaboration across cross-functional teams.
Participate in Adobe’s technical community to develop and share best practices and processes.

What You Need to Succeed:

3+ years of consulting experience in one or more of the following Adobe solutions:
- Adobe Experience Manager (AEM): Expertise in AEM Assets & Sites, Content Hub, Brand Portal, Dynamic Media, and Adobe I/O. Ability to lead content authoring best practices and technical architecture discussions.
- Adobe Customer Journey Analytics (CJA): Deep understanding of Adobe Experience Platform (AEP) and Customer Journey Analytics, with experience in personalization at scale.
- Marketo Engage: Experience implementing Marketo Engage and Marketo Measure, with a strong understanding of the Adobe Experience Platform.
Relevant Adobe certifications (e.g., AEM Technical Architect, CJA Developer Expert, Marketo Engage Business Practitioner Expert).
Strong ability to articulate business solutions to both technical and non-technical audiences.
Experience developing customer-facing thought leadership assets addressing common technical issues.
Excellent presentation, interpersonal, and communication skills.
Ability to manage multiple customers and engagements in a fast-paced environment.
Self-motivated, adaptable, and able to establish credibility and trust quickly.
Solid team player with a collaborative mindset.

Preferred Qualifications:

Experience working with enterprise customers in digital marketing, content management, or data analytics.
Prior experience leading discovery and delivery processes in customer success engagements.

Required profile