Identity and Access Management Analyst | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Identity and Access Management Analyst for to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
 

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

Responsibilities:

The responsibilities include, but are not limited to, the following:

• Manage user identity lifecycle, including provisioning, deprovisioning, and access modifications.
• Work closely with IT, HR, operations, clients, and application teams to understand access requirements and ensure appropriate access controls.
• Administer and monitor IAM solutions, such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Privileged Access Management (PAM).
• Implement role-based access control (RBAC) and enforce least privilege principles.
• Perform periodic access reviews and audits to ensure compliance with security policies and regulatory requirements.
• Monitor and analyze access logs to detect and respond to potential security threats.
• Investigate and resolve access-related issues, security incidents, and IAM system failures.
• Update and maintain the IAM system based on changes in the organization’s business needs.
• Assist in IAM-related project implementations, system upgrades, and automation initiatives.
• Maintain IAM documentation, including policies, procedures, and guidelines.
• Stay updated on emerging IAM trends, security threats, and industry best practices.
• Work closely with the IAM team to ensure that the right people have access to the right resources.

 Qualifications:

• Bachelor’s degree in computer science, information security, or a related field (or equivalent work experience).
• Minimum of 2 years of experience in IAM, IT security, or a related field.
• Familiarity with IAM tools such as Microsoft Entra ID (Azure AD), Okta, and OneIdentity.
• Strong understanding of authentication protocols (e.g., SAML, OAuth, OpenID Connect, LDAP).
• Experience with identity governance and role-based access control (RBAC).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and documentation skills.
• Detail-oriented, flexible, and adaptable to changing needs.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Team player with a positive attitude.

Preferred Certifications (Optional but Advantageous):

• Certified Access Management Specialist (CAMS)