Account Manager (Remote)

Our client is an innovative Software as a Service (SaaS) platform designed to optimize and streamline payment processing for businesses. As we continue to grow, we are seeking a proactive and experienced Account Manager to join our team and play a key role in shaping our client relationships and account management processes.

Role Overview:
We are looking for an Account Manager with experience in payments within the gambling industry, who is eager for a new challenge in a dynamic start-up environment. This role will involve managing B2B client relationships, ensuring seamless onboarding and ongoing support while working closely with internal teams to enhance our platform. Additionally, the role will include collaborating with Payment Service Providers (PSPs), troubleshooting technical and data-related issues, and establishing scalable account management processes as the company grows.

Responsibilities:

• Act as the primary point of contact for B2B clients, ensuring smooth onboarding and ongoing satisfaction.
• Gather client feedback and work closely with the product and development teams to implement improvements.
• Collaborate with Payment Service Providers (PSPs) to verify and maintain accurate marketplace information.
• Troubleshoot and escalate technical, operational, and data-related issues to ensure timely resolution.
• Develop and document account management processes, laying the foundation for scalable growth.
• Establish and track key performance metrics to measure client success and platform adoption.
• Identify upselling and cross-selling opportunities to maximize client engagement and revenue.
• Stay updated on industry trends, payment technologies, and best practices, providing valuable insights to both clients and internal stakeholders.

Qualifications & Experience:

• Proven experience in account management, customer success, or a client-facing role within a SaaS or fintech environment.
• Strong understanding of payment processing, PSPs, and the financial technology landscape.
• Excellent problem-solving skills, with the ability to manage technical and data-related challenges.
• Outstanding communication and interpersonal skills to build strong client relationships.
• Ability to thrive in a fast-paced start-up environment and establish scalable processes from scratch.
• Highly organized, proactive, and self-motivated with a results-driven mindset.
• Experience working with cross-functional teams, including product development and operations.
• Familiarity with CRM tools and data analysis is a plus.