Offer summary

Qualifications:

Strong communication skills and telephone etiquette., Ability to build and maintain relationships with partner carriers., Problem-solving skills to identify potential issues before they arise., Bilingual proficiency is required for effective communication..

Key responsabilities:

Serve as the primary liaison between Carrier Sales Representatives and Account Operations Team.

Monitor loading, unloading, and appointments, following up on delays and missed appointments.

Communicate any issues such as delays or accidents to relevant teams immediately.

Assist team members as needed to ensure smooth operations.

Job description

This is a remote position - Tracking Coordinator - Evening Shift

As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

Requirements

Building and maintaining relationships with partner carriers
Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
Identifying potential problems before they occur
Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
Assist other team members when required.

Benefits

100% remote
Schedule: Evening Shift (4:00PM- 1:00AM)
This it's a Bilingüal Position
40 hours per week
We provide the equipment
Culture of Respect, Expertise, Collaboration and Entrepreneurship
Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!