Offer summary

Qualifications:

Strong technical skills in Managed Security Services, IT Applications, Networking, and infrastructure., Excellent analytical and problem-solving abilities with a focus on critical thinking., Strong interpersonal and communication skills for effective collaboration with clients and team members., Passion for cybersecurity and a willingness to learn new technologies and techniques..

Key responsabilities:

Manage services for Managed Security Service customers and handle internal and client escalations.

Develop and maintain Standard Operating Procedures (SOPs) for monitoring and handling security events.

Conduct threat intelligence gathering and hunt for suspicious activities based on anomalous behavior.

Prepare detailed reports on findings and serve as a technical escalation point for junior colleagues.

Job description

Job Purpose:

Part of the Logicalis Managed Security team, the Security Specialist role is responsible for managing services for Managed Security Service customers. The Security Specialist has the remit of discovering, assessing and directing remediation of security threats & vulnerabilities within client environments whilst working as part of a managed security team on various cyber security projects and tasks.

This role involves working at all levels with Solution Architects, Development Operations, Security Engineers, SOC Analysts, clients and other stakeholders in building and managing security architecture and systems which are kept up-to-date and relevant in the rapidly evolving Managed Security Services industry.

This is a technical role and the role holder is expected to provide 2nd line support for the current service platforms and services as well as supporting, mentoring and coaching colleagues. In addition, there will be a requirement to liaise with channel partners and vendors.

Key Accountabilities:

Handle internal and client escalations by engaging with key stakeholders
Follow published SOC policies and procedures
Work alongside subject matter experts across the Managed Security Service portfolio and be able to clearly articulate deliverables, limitations, feasibility, etc.
The configuration, tuning and maintenance of SOC tools to improve detective capability and building re-usable visualisations / dashboards for security alert triage, threat hunting and similar use cases, etc.
Develop Standard Operating Procedures (SOPs) and use cases for monitoring and handling different types of security events
Threat intelligence gathering to ensure that detection methods are effective against current threats
Hunt for suspicious activity based on anomalous activity.
Handling events as part of the Security Incident Management Process
Work with both internal and external partners to investigate and advise on security incidents and anomalies
Prepare detailed reports, providing information on findings, status and progress of investigations, as well as vulnerability and risk factors
Serve as the technical escalation point and mentor for junior colleagues.
Produce incident response playbooks to drive a consistent approach to handling common incidents and improve operational processes.
Analysing structured security log data through the creation of aggregated / correlated reports or visualisations.
Identify and implement opportunities for innovative and continuous improvement

Skills and Attributes for Success

Strong technical skills, knowledge and understanding of the Logicalis Managed Security Services portfolio, IT Applications, Networking and infrastructure
Excellent analytical and problem-solving skills
Demonstrable ability to think beyond the immediate situation and use critical thinking, context and judgment in the analysis of complex data sets and events.
Ability to work under pressure including crisis situations while maintaining a high degree of attention to detail
Strong collaborative skills.
Self-discipline to work according to playbook and time requirements.
Passion for cybersecurity and staying up to date with current threats, tools and techniques;
Willingness to learn new security technologies, products and incident analysis and response approaches; and
Excellent written and oral communication skills.
Strong interpersonal skills to interact with clients, team members and management
Ability to quickly learn and adapt to new technologies and processes in a rapidly changing environment
Excellent written and oral communication skills
Self-motivated to improve knowledge and skills
Goal and outcome focused
Clear communicator
Positive “can-do” attitude
A mind-set of continual service improvement