People Success Partner

Job Summary

The People Success Partner (PSP) will serve as the main point of contact for the client's offshore employees. They will represent the offshore employees and help ensure smooth collaboration and mutual success. This role involves maintaining regular communication, effectively managing performance, and promptly addressing any concerns that arise with offshore employees. The PSP will also be responsible for implementing proactive strategies to prevent employee turnover, ensuring alignment between client and employee engagement, and promoting client retention. Additionally, the PSP will identify opportunities for growth, including upselling and employee referrals, to support ongoing business expansion.

Duties and responsibilities

Client & Employee Management:

• Manage offshore employees per 1 People Success Partner (PSP)

• Serve as the main point of contact (POC) for offshore employees, ensuring effective communication and addressing concerns promptly.

• Conduct weekly and monthly touch bases with both HR and offshore employees to review performance, engagement, and address any issues.

• Develop and implement programs to Increase employee levels of engagement and encourage retention.

Performance Management & Reviews:

• Lead performance review discussions, ensuring offshore employees meet or exceed KPIs and client expectations.

• Proactively manage and coach offshore employees to foster continuous improvement.

• Collaborate with internal teams to address performance or operational issues outside the PSP’s scope.

• Work closely with HR, Operations and Client Success department to come up stream line processes to increase employee satisfaction. 

Employee Engagement & Turnover Prevention:

• Implement strategies to enhance employee engagement and reduce turnover, ensuring offshore employees remain motivated and committed.

• Regularly assess employee satisfaction and take proactive steps to address potential challenges.

• Become the voice of the employee to the business.

Qualifications:

1. Experience:
   

   • At least 3+ years of experience in HR, employee engagement, or a related field. 
     
   • Prior experience in managing offshore employees or working in a similar capacity is highly desirable. 
     

2. Skills:
   

   • Strong communication and interpersonal skills to effectively manage relationships with offshore employees and clients.
     
   • Excellent performance management and coaching skills to ensure employees meet or exceed KPIs and client expectations.
     
   • Proficiency in developing and implementing employee engagement programs to enhance retention.
     
   • Ability to collaborate with internal teams to address performance or operational issues.
     

3. Knowledge:
   

   • Understanding of HR principles and best practices, particularly in employee engagement and turnover prevention.
     
   • Familiarity with CRM systems and customer success tools.
     

4. Attributes:
   

   • Proactive and solution-oriented mindset to address employee concerns and improve satisfaction.
     
   • Strong organizational skills and attention to detail to manage multiple priorities and maintain accurate records.
     

5. Education:
   

   • A bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
     

These requirements will help ensure that the People Success Partner can effectively manage offshore employees, enhance employee engagement, and support business growth.

JOB REQUIREMENTS