Offer summary

Qualifications:

Bachelor's degree in a Business-related field, At least 2 years of experience in business development roles, Fluent in Bahasa Malaysia and English, with Mandarin as an advantage, Strong interpersonal, organizational, and analytical skills..

Key responsibilities:

Develop and implement Partner retention strategies to enhance loyalty and minimize churn.

Serve as the primary point of contact for Partners, fostering strong relationships through communication and support.

Conduct regular analysis of Partner needs and behavior to identify upselling opportunities.

Monitor Partner satisfaction levels and address concerns in a timely manner.

Job description

We're hiring for:
Partner Relationship Manager | Malay Speaking (Malaysian) | REMOTE

‍Working Mode:Remote

Basic Salary: RM4000 - RM6000 per month

⭐ Job Requirements

Bachelors degree in a Business-related field
At least 2 years of experience in business development roles
Experience within the financial services industry is considered an
advantage
Fluent speaker with excellent oral and writing skills in Bahasa Malaysia &
English (Mandarin is considered an advantage)
Excellent organizational and analytical skills
Confident, persuasive and ambitious
Self-motivated
Strong interpersonal and communication skills
Ability to work in a dynamic environment and maintain a high-level of
organization
Ability to work autonomously and under pressure
Dynamic, innovative and target oriented , Computer literate

⭐Job Responsibility

Develops and implements comprehensive Partner retention strategies in
collaboration with the Business Development Officer Partner Relations
to enhance loyalty, minimise churn, and maximise lifetime value.
Serves as the primary point of contact for Partners, fostering strong
relationships through regular communication, personalised support, and
proactive engagement
Solicits feedback from Partners on their experiences, preferences, and
concerns, leveraging this information to tailor all relevant initiatives and
address any issues promptly
Conducts regular analysis of Partners needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling,or customisation of products/services
Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
Conveys Partner requirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the companys retention efforts
Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance

Apply now or contact the below to know more:
WhatsApp/Telegram: 011-1196878 -Weldina