IT Ops Admin

About Jimdo

Join us to help unleash the power of the self-employed and help them thrive! 

Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Fast forward to today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. Our portfolio serves the unique needs of microbusinesses. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, legal text generator, business listings, social media integration, SEO, and more. We’re constantly developing new products and services that make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!

Role Overview :

We are a small team of IT professionals dedicated to enabling Jimdo’s business by ensuring seamless IT services, system integrations, and secure, efficient working environments for our teams. We support employees with the tools and technology they need while driving automation, scalability, and cost efficiency. Our focus includes optimizing IT infrastructure, streamlining integrations between systems, and enhancing overall productivity. If you enjoy solving technical challenges, improving processes, and making IT operations smoother for everyone, then this is your opportunity!

What you’ll be doing:

• Provide IT support for hardware, software, and operating systems, ensuring smooth day-to-day operations.

• Manage Identity and Access Management (IAM) across Jimdo’s services and applications.

• Oversee onboarding and offboarding processes, ensuring secure account provisioning and deactivation.

• Administer Endpoint Detection & Response (EDR) solutions and Mobile Device Management (MDM) solutions.

• Automate IT tasks through scripting and process optimization as well as system integrations.

• Manage IT assets, office networks, and infrastructure to maintain stability and efficiency.

What you bring to the table:

• 4+ years of experience in IT support, system administration, or a related role.

• Strong proficiency in Windows and macOS environments, with hands-on experience in administering Identity Providers (IdP), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).

• Experience with ITSM platforms, tracking and managing hardware inventory, procurement, and software licenses.

• Skilled in PowerShell, Python, or Bash scripting for automation.

• Experience with cloud infrastructure, endpoint management, and network configurations.

• Solid understanding of office networks, including Wi-Fi configurations, VLANs, routers, firewalls, VPN, and Zero Trust architecture, alongside experience with cloud infrastructure platforms.

• Ability to collaborate cross-functionally and maintain IT compliance standards.

• Excellent troubleshooting skills with a proactive approach to problem-solving.

• Strong documentation and knowledge-sharing capabilities.

What we offer:

Inspiring Mission: At our core, we are driven by a meaningful mission - to  empower solopreneurs and small businesses to succeed and  to contribute to the sustainability and vibrancy of the communities they serve.

Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up  with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in. 

Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard.

Continuous  Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.

Competitive Benefits Package: 

• Annual compensation reviews to ensure you're rewarded fairly.

• A remote office set-up bonus to enhance your workspace.

• A unique workation policy that allows you to work from different locations.

• An employee assistance program, offering resources and counseling.

• Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let's continue to create a workplace where everyone can thrive, regardless of background or identity.

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