Head of Launch

About us:

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

Role Overview:

As Head of Launch, you'll build one of our largest teams focused on solving a board-level operational challenge. Reporting directly to the COO/co-founder, you'll own the entire customer implementation lifecycle—from post-sale handoff to successful go-live—across all customer segments. You'll develop the strategy, systems, and team that power Miter's most critical business metric: launched revenue.

Your team will manage 300+ concurrent implementations while navigating the complexities of payroll and construction. You'll architect scalable processes and implement new systems in order to build a function that is a competitive advantage.

Responsibilities:

Build an elite team: 

• Hire and develop a multi-tiered team capable of 3x growth in 12 months

• Implement career development paths that reward top performers while scaling

• Create a metrics-driven culture that consistently exceeds customer expectations

• Establish Miter as the employer of choice for implementation talent in the construction tech space

Operationalize for scale:

• Drive launched revenue to exceed $XXM target by EOY 2025 

• Develop capacity model to maintain sustainable team utilization 

• Establish standardized processes covering most implementation scenarios

• Build systems that deliver 10x improvements to Launch team productivity and rigor within our implementation methodologies

Influence strategy: 

• Partner with Product and Engineering to shape roadmap based on implementation insights and customer needs

• Collaborate with Sales to design service packages that maximize value while maintaining implementation efficiency

• Represent the Launch organization at the executive level, translating operational metrics into strategic business decisions

Qualifications:

• 5+ years leading implementation/professional services teams in a high-growth startup or consulting environment

• Demonstrated ability to recruit top-performers and manage 30+ employee teams

• Excellent analytical abilities with an instinct to make data-centric decisions

• Excellent communication skills, with the ability to build trust quickly 

• Track record building internal systems and operational infrastructure from scratch

Miter Benefits:

• Competitive Compensation: We ensure we offer competitive market salaries and commission.

• Medical Insurance: Comprehensive medical plans to suit you and your family’s needs.

• Dental & Vision Insurance: Coverage for all your dental and vision needs.

• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.

• Stock Options: Be a part of our success with equity in the company!

• Unlimited PTO: Take the time you need to recharge and be your best self.

• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.

Community and Culture:

• Team Events: Bi-annual company-wide offsites, team offsites, and monthly team-building activities to help us connect as a team.

• Celebrations: Recognizing birthdays, work anniversaries, and milestones with personalized surprises.

Perks and Extras:

• Office Perks: If you’re in-office, enjoy free snacks, coffee, and a collaborative space.

• Commuter Benefits: Pre-tax options for transit and parking expenses.

Equal Opportunity:

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.