Director, Product Management

Job Description:

The Director, Product Management is responsible for the oversight of product teams with a focus on value streams that are an integral part of the patient experience. The Director is responsible for the delivery of solutions that are valuable, viable, usable, and ultimately technically feasible.

• Manage, coach, and direct product managers to develop their skills, helping remove barriers to their success, and ultimately coaching them to become more successful in their roles.
• Align assigned product teams to support and ensure success for a broader patient experience.
• Partner with stakeholder groups on understanding the problems to solve and working with your product team (Product Designer, Engineering Lead, Delivery Manager – and your support team) to solve and resolve issues and concerns related to product viability and success.
• Run and oversee sprint planning, sprint grooming, backlog management, and ticket triage in Jira.
• Collaborate with internal partners such as marketing, sales, services, finance, legal, privacy, compliance, regulatory affairs, and government affairs to mitigate risk in all areas to ensure products are developed and implemented that align with the healthcare/patient industry and organizational standards and principles.
• Collaborate with product teams to discover effective solutions and deliver those solutions to the market.
• Conduct collaborative problem-solving sessions to understand how to inspire your product team members and identify opportunities for professional development.
• Align and drive Product Strategy to meet organizational and portfolio strategic and business objectives.
• Develop and implement effective and successful Product Management measured by outcomes, not outputs. Ensure identified problems solved are quantified; and solutions quantify the degree to which the product management team has solved the problem.
• Attain and maintain a deep understanding of your product/solution “space” or market including but not limited to market trends, consumer trends, competitive analysis, and new entrants.
• Perform other duties that support the overall objective of the position.
   

Education Required:

• Bachelor’s degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.
   

Experience Required:

• 10+ years of successful management experience.
• 8+ years of experience working on “technology-powered products” as either a product manager, designer, engineer, analyst, or implementer/trainer.
• 3+ years of experience as a Product Manager with the ability to speak to your measurable successes.
• Experience within an Ambulatory Healthcare environment which can be attained through a variety of different positions such as office manager, medical assistant, or systems analyst.
• Or, any combination of education and experience which would provide the required equivalent qualifications for the position.
   

Knowledge, Skills & Abilities:

• Knowledge of: Software development; “modern product” discovery techniques – and of agile product development; Microsoft Office Suite.  
• Skill in: Thought leader, mentor and coaching skills; analytical, data-driven problem solver approach using data to form ideas/solutions; executive level communication and presentation skills. 
• Ability to: Partner with cross-functional teams employing the ability to speak IT, support, sales, marketing, and engineering language; Employ many different Product Discovery Techniques; problem solve (complex problems, many variables, many constraints) while also constantly assessing risk and the ability to articulate your ideas in writing; apply strong and sound judgement to mitigate risk and make timely decisions from both business and technical perspectives based on data analytics.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.