Analyst, Info Sys 4

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management.

Key Responsibilities:

Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations.

Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model. Ensure seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations.

Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems, including firmware updates and troubleshooting.

Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.

Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning, focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards.

Minimum Qualifications

Educational Background:

Degree in computer science, Information Technology, Electronics & Communication, or a related field. Equivalent practical experience in Unified Communications can substitute for formal education.

Experience:

8-10 years of hands-on experience in Unified Communications, focusing on: Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems). Global AudioCodes SBCs deployment, configuration, and maintenance. OVOC server setup and license management. AV Zoom Rooms design, implementation, and optimization. Managing and solve contact center solutions. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments, especially in global environments.

Technical Skills: Proficiency in: Zoom and Microsoft Teams UC platforms, including telephony and AV solutions. AudioCodes SBCs and OVOC servers. SIP trunking, call routing, and global telephony integrations. AV Zoom Rooms design, setup, and management. Integration of UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems.

Certifications (Preferred but highly beneficial):

• Microsoft Teams Administrator Associate or Enterprise Voice certification.
• AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP).
• Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms).
• ITIL certification for service management.

Soft Skills:

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills to interact with global teams and non-technical stakeholders.
• Project management skills to lead end-to-end UC implementations.
• Collaborative mindset to work effectively across departments and vendors.

Added Advantages:

• Familiarity with compliance and regulatory requirements for telephony in India and globally.
•  Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft.
• Experience managing vendor relationships and contributing to global UC strategies.
• Understanding of IT infrastructure and Unified Communications roadmap planning.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.