Offer summary

Qualifications:

Strong communication skills in English and Spanish or Portuguese., Experience in customer support or a related field., Ability to build and maintain relationships with B2B customers., Familiarity with AI-powered platforms and customer experience best practices..

Key responsabilities:

Interact with B2B customers to gather information related to tasks and projects.

Build and maintain strong relationships with customers to ensure satisfaction and loyalty.

Guide customers through onboarding and conduct regular check-ins for support and feedback.

Collaborate with internal teams to address customer challenges and enhance the customer experience.

Job description

As a Customer Experience Specialist for North and South America, you're the frontline hero for our customers in the North and South American regions, ensuring they seamlessly use Kaizo in their daily workflows. You’ll be their trusted ally, helping resolve queries, sharing product insights, and fostering strong relationships. Your goal? To create memorable experiences and build strong, lasting customer partnerships. Get ready to elevate Kaizo's customer experience! 🌏

💪 What we are doing

At Kaizo, we're on a mission to transform how customer support teams achieve quality and efficiency. Our AI-powered platform empowers teams to elevate their performance, streamline Quality Assessment processes, and embrace automated compliance monitoring. We're not just introducing new technology — we're guiding our customers on how to best implement AI solutions, sharing industry best practices, and ensuring they can fully leverage our tools for smarter, data-driven decision-making. We are headquartered on a canal in central Amsterdam and are looking to expand our dynamic team with passionate and driven individuals.

🗓️ What are your 12 labours here

Interact with B2B customers for additional information related to tasks and projects assigned
Build and maintain strong relationships with B2B customers in North and South America, ensuring their satisfaction and loyalty
Guide customers through onboarding, taking ownership of their journey and collaborating seamlessly across teams to ensure each customer achieves successful activation
Conduct regular customer check-ins to provide support and gather valuable feedback
Manage and enhance the Product Help Center, contributing to onboarding and support materials
Host webinars, workshops, and group onboarding sessions tailored for North and South American customers
Collaborate with Product and Sales teams to address customer challenges
Collect and share customer feedback with internal teams to influence product improvements
Proactively identify areas to enhance the customer experience and suggest solutions
Support the creation of engaging onboarding resources, from help articles to video tutorials
Assist in customer escalations, ensuring timely and effective resolutions