Customer Success Engineer

We are Torq - We’re transforming cybersecurity by putting powerful no-code automation in the hands of every security professional - helping them deliver stronger, faster protection in minutes. From the Fortune 10 to cutting-edge startups - Torq’s automation helps shorten threat response time by 70%, or reduce manual work by 75% for any security process. No wonder we’re doubling our customer base every few months and have grown our team over 200% in the past year.

As a Customer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, you’ll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product’s future.

What You’ll Do:

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

What We’re Looking For:

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as pre-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

If your experience aligns with most of these qualifications but not all, we encourage you to apply. Torq is building a company that values different perspectives and experiences, and we’re excited to learn how you could contribute to our success.

Why Torq? At Torq, diversity is our strength. We are an equal-opportunity employer and welcome applicants regardless of race, religion, gender, age, or background. We’re committed to fostering an environment where every team member feels empowered to bring their unique perspective to the table.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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