Admissions Manager

As Admissions Manager, you will own and refine the admissions process, ensuring it is structured, data-driven, and customer-centric. You will balance operational execution with strategic oversight, designing scalable workflows that integrate automation and digital tools to improve efficiency. Your work will impact both individual family experiences and Boundless Life’s long-term growth by ensuring our admissions strategy is clear, objective, and aligned with business goals.

This is a full-time, fully remote position, open to candidates based in Europe or East Coast US time zones. You will work with internal teams to ensure seamless admissions by:

Operational Excellence & Process Optimization

• Design and implement efficient, scalable admissions workflows that improve response times and decision-making.

• Automate and digitize key steps in the admissions journey using CRM and workflow tools (HubSpot, Slack, JotForm, etc.).

• Analyze bottlenecks and inefficiencies, proposing data-driven improvements.

• Establish clear success metrics for admissions speed, family satisfaction, and process effectiveness.

Admissions Strategy & Decision-Making

• Lead and manage a team of 3 Admissions Specialists, ensuring they have the necessary tools, resources, and clearly defined processes to excel in their roles.

• Develop clear admission criteria that align with Boundless Life’s values and long-term goals.

• Define and refine eligibility assessments to ensure families and children are a strong fit for our programs.

• Collaborate with Sales, Education, and Community teams to ensure admissions align with program expectations.

• Lead mid-term family evaluations, gathering insights to refine future admissions decisions.

Stakeholder & Family Engagement

• Manage family communications with transparency, empathy, and efficiency throughout the admissions process.

• Step in to resolve complex cases and exceptions, ensuring informed and fair decisions.

• Train and guide team members on admissions best practices and system efficiencies.

Cross-Functional Collaboration

• Work closely with Sales to ensure a seamless transition from inquiry to onboarding.

• Partner with Education teams to evaluate children’s developmental and learning profiles.

• Liaise with Operations teams to optimize admissions workflows and automate repetitive tasks.

Success Metrics:

Timely and accurate admissions decisions, enhanced family satisfaction through clear communication, and the successful development of improved admissions processes.

Requirements:

• 3-5 years of Experience in admissions, customer success, or operational roles requiring structured decision-making.

• Location: Must be based in Europe or East Coast US time zones.

• Experienced managing teams.

• Structured thinker with the ability to design efficient, scalable processes.

• Expertise in workflow automation, CRM tools (HubSpot preferred), and process optimization.

• Excellent problem-solving and analytical skills, able to identify and implement improvements.

• Exceptional communication skills, capable of explaining complex decisions in a clear, approachable way.

• Strong English communication skill, in order to explain complex decisions in an approachable way.

• Comfortable working with data-driven decision-making and performance tracking.

• Strong cross-functional collaboration skills, able to work with Education, Sales, and Operations teams.

• Experience in education or family profiling is a plus, but not required.