Offer summary

Qualifications:

1–2 years in a customer-facing role, such as customer service or account coordination., Basic familiarity with SaaS platforms or CRM tools is helpful but not mandatory., Strong communication and basic problem-solving skills are essential., Highly organized, attentive to detail, and eager to learn product functionality..

Key responsabilities:

Handle renewals for smaller or straightforward accounts, ensuring timely completion.

Assist customers with basic troubleshooting related to contract terms or minor platform functionality.

Keep CRM systems updated with all renewal activities and customer touchpoints.

Develop foundational knowledge of GRIN’s product and participate in mentorship opportunities.

Job description

Company Overview and Culture

Our culture is a team-first mentality built on these Core Values:

Listen and Collaborate
Act with Integrity
Be Creative and Find a Way
Be Bold and Take Risks
Win or Lose Together

For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.

At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work.

[[GRIN is able to hire employees in all US states except Alaska, Hawaii, and US Territories]]

What You'll Do:

Renewal Management

Handle renewals for smaller or straightforward accounts, ensuring timely completion.
Proactively monitor account health and escalate risks to more senior team members.

Customer Support

Assist customers with basic troubleshooting related to contract terms or minor platform functionality.
Provide guidance on routine product navigation, leveraging internal resources and guides when needed.

Process Management

Keep CRM systems updated with all renewal activities and customer touchpoints.
Ensure accurate data entry and organization within the CRM for assigned accounts, supporting overall team efficiency.

Learning & Growth

Develop foundational knowledge of GRIN’s product, including workflows and troubleshooting basics.
Listening to customer calls to observe best practices in real scenarios.
Joining Ask The Expert sessions to deepen platform knowledge.
Partnering with senior team members for mentorship and hands-on learning opportunities.

What You'll Bring:

Qualifications

Experience:

1–2 years in a customer-facing role, such as customer service or account coordination.
Basic familiarity with SaaS platforms or CRM tools is helpful but not mandatory.

Skills and Competencies:

Strong communication and basic problem-solving skills.
Highly organized and attentive to detail.
Eager to learn product functionality and troubleshooting techniques.

Personal Attributes:

A team player with a positive, service-oriented mindset.
Self-motivated and able to work independently.
Adaptable and capable of thriving in a fast-paced, dynamic environment.

GRIN is committed to fair and equitable compensation practices. Final compensation for the role will depend on a number of factors including a candidate’s qualifications, skills, competencies, and experience as it relates to the role.

United States Annual Base Salary Range

$70,000—$75,500 USD

US Total Rewards