Vice President of Account Management

Hi, we’re Actabl.

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. 
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

In this role you will:

We are seeking a highly experienced and strategic Vice President of Account Management to lead and oversee our account management team. As the VP of Account Management, you will play a critical role in developing and maintaining strong relationships with our valued customers. Your primary responsibility will be to drive customer value that leads to expansion, renewals and customer satisfaction.

You’ll love this job if you are:

A strategic operationalist who utilizes a data-driven approach to make decisions and set a clear strategy and operating plan for our team to hit ambitious revenue goals.

A builder who enjoys building brand new processes, systems, and structures as well as optimizing existing ones.

A driver who works with purpose and passion; someone who will elevate our revenue team through new perspectives, ideas, and solutions.

A trusted advisor and leader who sets a high-bar, develops and grows his/her team to perform today and tomorrow, and liaises effectively with internal and external business partners and customers.

Typical Functions:

Leadership and Team Management:

• Provide strong leadership and guidance to the account management team, fostering a culture of excellence, collaboration, and accountability.
• Develop and execute effective strategies for team development, goal setting, and performance management.
• Support and empower the team to achieve their objectives and deliver outstanding results.

Strategic Planning and Execution:

• Contribute to the development and execution of the company's account management strategies to drive revenue growth and maximize customer retention.
• Drive continuous improvement initiatives within the account management function, streamlining processes and enhancing overall efficiency.
• Collaborate with senior leadership to provide input on business development strategies, market trends, and new product/service offerings.

Account Growth and Retention:

• Understand customers' needs, business objectives, and challenges to effectively align our solutions and services to their requirements.
• Collaborate with cross-functional teams, such as Sales and Marketing, to identify and capitalize on upselling and cross-selling opportunities.
• Collaborate with Customer Success team to help maximize customer use, value, and satisfaction of our platform
• Negotiate balanced renewals and expansions that profit our business while benefiting the customer and shepherd the deal through negotiation
• Monitor and analyze account performance metrics, identifying areas of improvement and implementing corrective actions as necessary.
• Other duties as assigned

Ideal Skills, Experience, and Competencies:

• Proven experience as a Vice President or Senior Director of Account Management, preferably in a SaaS environment.
• Business acumen and proven ability to negotiate and influence for positive outcomes.
• Ideally, combined background of post-sale and sales experience
• Strong empathy for customers AND passion for revenue and growth
• Strategic thinking and problem-solving abilities, with a track record of driving results.
• Powerful communication and interpersonal skills. Highly articulate with the ability to build rapport and trust with customers and internal stakeholders.
• Familiarity with CRM software and account management platforms.

Work Environment:

We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you’re a part of the Actabl team. 

Compensation Package:

Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members  maintain their physical, mental, and financial health. 

All Actabl team members are eligible for the following benefits:

Health & Wellness

• Medical, dental, and vision insurance plans for employees and dependents
• Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability
• Employee Assistance Program (EAP) provides counseling for a variety of needs

Financial Wellbeing

• Marketable base salary, competitive bonus structure, and MPI program
• Retirement plan and 401(k) match

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 paid holidays per year
• Company wide Winter Recess between Christmas Eve and New Years Day
• 12 weeks of parental leave for birthing and non-birthing parents

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.