Director of Training

GENERAL OVERVIEW 

As the Director of Training, you will be a strategic leader responsible for creating a comprehensive curriculum strategy and structure. Your primary objectives will be to determine the scope, sequence, and organization of training content. You will also collaborate closely with Subject Matter Experts (SMEs), Product Owners, and Support teams to identify content priorities. This role combines curriculum development expertise with strong leadership skills as you will be responsible for growing, developing, and leading a high-performing training team.
 

KEY RESPONSIBILITIES 

Core duties and responsibilities include the following. Other duties may be assigned. 

• Live Metrc’s Core Values – Every day and all the time 
• Build and lead a team of training professionals, fostering a culture of collaboration, learning, and growth. 
• Provide coaching, mentorship, and professional development opportunities to team members to enhance their skills and capabilities. 
• Set clear performance expectations, conduct regular performance evaluations, and recognize and reward team achievements. 
• Develop and implement a comprehensive curriculum strategy aligned with Metrc’s goals and objectives. 
• Create a structured and cohesive training program that addresses the learning needs of our new employees and customers. 
• Collaborate with Product Owners to align training content with product updates and releases. 
• Liaise with the Support team to identify common challenges and incorporate solutions into training materials. 
• Determine the scope and sequence of training content, ensuring logical progression and effectiveness. 
• Organize training materials to maximize engagement, retention, and practical application of knowledge. 
• Monitor the effectiveness of training programs through assessments, feedback, and performance metrics. 
• Continuously update and enhance training content to reflect industry best practices and evolving business needs. 
• Maintain in-depth working knowledge of?Metrc system  
• Develop, manage, and maintain strong relationships with customers.?  
• Assist with budget forecasting/monitoring for the service and training department  
• Manage travel and expenses budget for service and training organization  

 QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES 

• Bachelor's degree in Education, Instructional Design, or a related field; Master's degree preferred. 
• Proven experience in curriculum development, instructional design, or training management. 
• Strong understanding of adult learning principles and training methodologies. 
• Excellent leadership, communication, and collaboration skills with the ability to manage remote employees. 
• Strong organizational skills with the ability to manage multiple projects simultaneously. 
• Proficiency in learning management systems (LMS) and e-learning authoring tools is a plus. 
• Highly adaptable and able to thrive in a fast-paced, dynamic environment. 
• Experience creating service offerings associated with software as a service (SaaS), maintenance agreements, and big data  
• Experience in budgetary development and oversight experience. Working knowledge of budgets, forecasting and metrics  
• Excels at operating in a fast pace, community environment  
• Ability to challenge and debate issues of importance to the organization while looking at situations from several points of view  
• Cannabis industry experience a plus 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Remote position and some travel 
• Frequently required to sit 
• Frequently required to talk or hear 
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse. 

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