Senior Technical Program Manager

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

We're seeking a Senior Technical Program Manager/DevOps Manager to drive business impact by ensuring our Sales Demo Environment is flawless and engaging. In this key role, you will leverage your technical expertise and program management skills to optimize our demo infrastructure, lead a high-performing team, and deliver compelling demonstrations that close deals and delight customers.

Here's a Closer Look At This Key Role

• Environment Oversight: Own the Sales Demo Environment to ensure stability, high performance, and impactful product demonstrations.
• Infrastructure Management: Oversee the configuration, scaling, and optimization of the underlying infrastructure supporting the demo environment.
• Team Leadership: Lead and mentor a team of individual contributors, fostering growth and high performance.
• Deployment Automation: Develop and manage automated deployment pipelines to streamline updates and demo rollouts.
• Cross-Functional Collaboration: Partner with Sales, Product, Engineering, and other teams to align the demo environment with strategic business objectives.
• Monitoring & Alerting: Establish a comprehensive framework to proactively detect and resolve issues.
• Security & Compliance: Uphold security measures and compliance standards within the demo environment.
• Performance Optimization: Continuously enhance the environment's performance and responsiveness through targeted optimizations.
• Documentation & Knowledge Sharing: Cultivate robust documentation and foster knowledge sharing to empower team members and stakeholders.
• Technical Support: Provide expert-level support to swiftly resolve technical challenges and incidents within the demo environment.
• Vendor & Tool Management: Evaluate and recommend cutting-edge tools and technologies to boost functionality and efficiency.
  
  

What You'll Need

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Extensive experience in technical program management or similar roles.
• Proven leadership and team management skills.
• Proficiency with automation tools, configuration management, and monitoring solutions.
• Deep understanding of security best practices and compliance standards.
• Excellent communication and collaboration abilities.
  
  

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Anticipated Application Close Date: 05/12/2025

LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary Range For This Role Is

$143,000—$181,549 USD